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- Tasks: Drive business improvements and enhance customer service through innovative processes.
- Company: Join Hafod, a socially conscious not-for-profit organisation dedicated to community impact.
- Benefits: Enjoy a salary of £39,000, 25 days leave, hybrid working, and wellness perks.
- Why this job: Be part of a transformative role that shapes the future of service delivery and colleague engagement.
- Qualifications: Bring change management expertise and a collaborative mindset to drive operational improvements.
- Other info: Full-time role until March 2026 with opportunities for personal and professional development.
The predicted salary is between 33000 - 45000 £ per year.
Join to apply for the Business Improvement Partner role at Hafod
4 days ago Be among the first 25 applicants
Join to apply for the Business Improvement Partner role at Hafod
We are looking for a Business Improvement Partner to step into a pivotal organisational transformation role at Hafod, where you\’ll shape, drive and support a culture of customer and colleague-centric improvements that will underpin improved service delivery, growth, efficiency and the delivery of Hafods missions and strategic objectives.
This is an exciting new role which brings together operational opportunities and challenges and supports the transformation of these into better ways of working and providing exemplar services our customers.
Working alongside Hafods business functions, the Business Improvement Partner will lean into the business and provide specialist skills and knowledge around process reengineering, data analysis, business intelligence and have the ability to deliver new ways of working and turn innovative ideas into reality.
The role is offered on a full-time basis until 31st March 2026 to cover maternity (36 hours per week), with the option to work a nine-day fortnight have a day off every other week! We also embrace hybrid working with a mixture of office based, site-location and home working.
A valid driving license and access to a vehicle are desirable for this position as we have multiple sites across South East Wales and travel between sites maybe required.
What You\’ll Do
Drive Business Improvement across the Organisation
- Get the basics right Review our current business processes, and work with colleagues to ensure they are efficient and are customer centric
- Connect with you Be a key advocate of change, and understand and unlock improvement ideas through proactive colleague and customer engagement
- Invest for a better future through continuous improvement activities and projects realise service-based efficiencies by providing more effective ways of working
Further details about the key deliverables of this opportunity can be found in our job description and Recruitment Pack.
What You\’ll Need
You will bring an extensive understanding of change management techniques, have a growth mindset and be able to challenge current business processes whilst outlining and delivering process improvements.
Demonstrable experience of effective liaison with colleagues, outside agencies, customers and key stakeholders to develop effective business partnership arrangements to delivery operational and transformational improvements.
Please read the job description for an exhaustive list of criteria required to fulfil this vacancy
Benefits
- Salary of £39,000 per annum (pro-rated Fixed term contract until 31st March 2026)
- 25 days annual leave (plus bank holidays) – increasing with length of service
- Option to work a nine-day fortnight have a day off every other week!
- Medicash healthcare plan
- Generous pension contributions
- Join a socially conscious not-for-profit organisation
- Employee assistance programme and well-being resource available 24/7
- Perks a range of shopping and activity discounts and cashback options
- We are a Family Friendly organisation
- Develop with the support of our Learning and Development Team
Opportunities for development
We provide a range of learning and development opportunities to support you at every stage of your career. From technical training to leadership development, we have a range of programmes available for you.
Our Behaviours
Our Behaviours guide the way we work, shape the way we grow and make sure each of us, whatever we do, can have a positive impact within our roles. To find out more about our Behaviours please see the attached Hafod Behaviours Framework.
Next steps
If you are interested in applying for this role, please click \’Apply\’ below.
Closing date: 7th July 2025
Interview date:23rd July 2025
Interviews will be held in person in our Head Office at St Hilary Court, Cardiff.
Hafod reserves the right to close this vacancy early should sufficient applications be received
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Business Improvement Partner employer: Hafod
Contact Detail:
Hafod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Partner
✨Tip Number 1
Familiarise yourself with Hafod's mission and values. Understanding their focus on customer and colleague-centric improvements will help you align your approach during interviews and discussions, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Hafod. Engaging with them can provide valuable insights into the company culture and expectations for the Business Improvement Partner role, which can be beneficial in tailoring your conversations during the interview process.
✨Tip Number 3
Prepare specific examples of your past experiences in change management and process improvement. Being able to discuss real-life scenarios where you've successfully implemented changes will demonstrate your capability and readiness for the role.
✨Tip Number 4
Research the latest trends in business improvement and transformation. Showing that you're up-to-date with industry practices can set you apart as a candidate who is proactive and knowledgeable about innovative solutions that could benefit Hafod.
We think you need these skills to ace Business Improvement Partner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Business Improvement Partner role. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise your experience in change management, process reengineering, and data analysis. Use specific examples from your past roles to demonstrate how you've successfully driven improvements and engaged with colleagues and customers.
Showcase Your Soft Skills: The role requires effective communication and collaboration. Make sure to illustrate your ability to work with diverse teams and stakeholders. Mention any instances where you advocated for change or facilitated discussions that led to improvements.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for the role and the organisation. Discuss why you want to work at Hafod and how you can contribute to their mission and strategic objectives.
How to prepare for a job interview at Hafod
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Business Improvement Partner. Be prepared to discuss how your skills and experiences align with their needs, particularly in process reengineering and data analysis.
✨Showcase Your Change Management Skills
Since the role involves driving organisational transformation, be ready to share specific examples of how you've successfully managed change in previous roles. Highlight your growth mindset and ability to challenge existing processes.
✨Engage with Colleagues and Customers
Demonstrate your ability to connect with colleagues and customers by discussing past experiences where you’ve actively sought feedback or engaged stakeholders in improvement initiatives. This will show that you can advocate for change effectively.
✨Prepare Questions
Have a list of insightful questions ready to ask during the interview. This could include inquiries about their current improvement projects or how they measure success in this role. It shows your genuine interest in the position and the organisation.
