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- Tasks: Assist customers with betting transactions and ensure compliance with regulations.
- Company: Join a leading social network focused on responsible gambling and customer engagement.
- Benefits: Enjoy flexible hours, competitive pay, and a vibrant team culture.
- Why this job: Be part of an exciting environment where you can learn about betting and customer service.
- Qualifications: No prior experience needed; just a passion for helping others and a keen eye for detail.
- Other info: Must be 18+ to apply; training provided to ensure you succeed.
The predicted salary is between 24000 - 36000 £ per year.
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About the role
To deliver customer betting transactions in accordance with the company policies and procedures and Gambling Commission Regulations.
Key responsibilities for the role will include:
- Gain and maintain an excellent knowledge of the various types of bets and minimum spends.
- Prepare to receive customers by setting up cash and betting terminal.
- Manage cash transactions following correct procedure, taking great care so monies balance.
- When taking bets, clarify with the customer to ensure the correct bet has been placed, as bets cannot be rectified after the race.
- Safeguard cash by adhering to security procedures.
- Reconcile cash by completing cash reports.
- Safeguard transactions by verifying identity to ensure no under 18’s are involved in the gambling process. Always be vigilant to Challenge 21 policy and record findings following company guidelines.
- Always work within the guidelines and regulations of the Gambling Commission, with particular attention to vulnerable persons and money laundering.
- Create a positive impression and be attentive and responsive to customer needs.
- Work in a timely manner so race time constraints are met and optimal betting time is achieved.
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Casual Tote Assistants employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Tote Assistants
✨Tip Number 1
Familiarise yourself with the different types of bets and betting procedures. Understanding the terminology and processes will not only boost your confidence but also impress us during the interview.
✨Tip Number 2
Practice your cash handling skills. Being able to manage cash transactions accurately is crucial, so consider doing mock transactions or using a cash register simulator to sharpen your skills.
✨Tip Number 3
Brush up on your customer service skills. Since creating a positive impression is key, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 4
Stay updated on the latest regulations from the Gambling Commission. Showing that you are knowledgeable about these guidelines will demonstrate your commitment to responsible gambling practices.
We think you need these skills to ace Casual Tote Assistants
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Familiarise yourself with terms like 'Gambling Commission Regulations' and 'Challenge 21 policy' to demonstrate your knowledge in your application.
Tailor Your CV: Highlight any relevant experience you have in customer service or cash handling. Make sure to include specific examples that showcase your ability to manage transactions accurately and your understanding of betting processes.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed, such as your attention to detail and ability to work under pressure during busy race times.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial in this role.
How to prepare for a job interview at Arena Racing Company
✨Know Your Bets
Familiarise yourself with the different types of bets and minimum spends before the interview. This knowledge will not only impress your interviewers but also show that you are serious about the role.
✨Demonstrate Attention to Detail
Highlight your ability to manage cash transactions accurately. Be prepared to discuss how you would ensure that all transactions balance and how you would handle discrepancies.
✨Understand Security Procedures
Be ready to talk about the importance of safeguarding cash and adhering to security protocols. Mention any previous experience you have with handling cash or following strict procedures.
✨Customer Service Focus
Showcase your customer service skills by discussing how you would create a positive impression and respond to customer needs. Think of examples from past experiences where you went above and beyond for a customer.
