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For Companies At a Glance
- Tasks: Support customers with technical queries and provide system training.
- Company: Join a dynamic team in Radstock focused on customer support excellence.
- Benefits: Enjoy a yearly bonus, casual dress, and no weekend work!
- Why this job: Build your IT career while making a real impact on customer satisfaction.
- Qualifications: Passion for IT and strong communication skills are essential.
- Other info: Opportunities for career progression and a supportive team culture.
The predicted salary is between 20000 - 26000 £ per year.
Job Description
Simple Recruitment are looking for a 1st Line Support Technician for a permanent opportunity with our client in Radstock.
The Job:This is an exciting opportunity to help Support customers by responding to usage and technical enquiries, providing system training, and ensuring a high-quality support experience across a wide range of products.
- Acting as first-line support/dispatch, answering the support line, logging and scoping queries, and resolving issues where possible.
- Creating and maintaining accurate records in our support ticketing system to ensure clear customer history and meaningful management data.
- Pro actively managing your support queue, providing timely updates to customers, and taking ownership of issues through to resolution.
- Developing strong diagnostic skills and the ability to test systems for faults and inconsistencies.
- Identifying root causes of support issues and resolving them efficiently, escalating more complex issues as appropriate.
- Helping to build and maintain online training materials for customers, ensuring they can make full use of our systems.
- Learning how to install and support our software remotely on customer sites and within AWS-hosted environments.
- Providing support to colleagues across the Customer Support, Sales, and Customer Care teams to share knowledge and improve service delivery.
- Contributing to and updating the company’s internal knowledge base to support team-wide learning and continuous improvement.
- Maintaining high standards of quality in every aspect of your work, and consistently following formalised company procedures.
- Communicating clearly and professionally with customers, using tact, patience, and diplomacy, especially in challenging scenarios.
- Anything as required by the business.
Who are we looking for?Previous experience in a similar role would be advantageous, but you will have a clear passion for IT and be looking to build your career in this area. You will have strong team-working and communication skills, and be able to embrace a company culture based on honesty and respect. A professional approach and maintaining a high level of customer service is key.
Salary:£25,000 to £26,000 per annum
Benefits:
- Yearly bonus
- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- No weekends
- Career progression
Hours:Monday to Friday8.30am to 5.00pm
Our brief: Simple Recruitment are acting as an employment agency on behalf of our client, based in Radstock, who are seeking a 1st Line Support Technician to join their team on a permanent basis.
1st Line Support Technician employer: Simple Recruitment (South West) Ltd
Contact Detail:
Simple Recruitment (South West) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult customer interactions. Practising how to remain calm and professional under pressure will help you shine in this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved technical issues. This will highlight your diagnostic skills and proactive approach.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
We think you need these skills to ace 1st Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, customer service, and any technical skills that align with the job description. Use keywords from the job posting to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer support. Mention specific experiences where you've successfully resolved technical issues or provided excellent customer service.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate clearly and professionally. Provide examples of how you've handled challenging customer interactions with tact and patience.
Highlight Teamwork and Learning: Discuss your experience working in teams and your willingness to learn. Mention any instances where you've contributed to team knowledge bases or helped colleagues improve service delivery.
How to prepare for a job interview at Simple Recruitment (South West) Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and customer support during the interview. Share any relevant experiences or projects that highlight your interest in IT, as this role requires a genuine passion for the field.
✨Demonstrate Strong Communication Skills
Since the role involves clear communication with customers, practice articulating your thoughts clearly and professionally. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Prepare for Technical Questions
Brush up on common technical issues related to the products you'll be supporting. Be ready to discuss how you would approach diagnosing and resolving these issues, as well as any experience you have with similar systems.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well within a team, as this position requires collaboration with various departments. Share examples of how you've contributed to team success in past roles, showcasing your commitment to a positive company culture.
