Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and create memorable shopping experiences.
- Company: Join a pioneering, employee-owned cosmetics brand committed to social responsibility and sustainability.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal development in a supportive environment.
- Why this job: Be part of a positive culture that values diversity and empowers you to make a difference.
- Qualifications: Passion for customer service, strong communication skills, and a knack for teamwork are essential.
- Other info: Weekend availability required; trial shifts on 10th and 11th July.
The predicted salary is between 24000 - 36000 £ per year.
Supervisor role at LUSH
Job Details
Application Deadline: 12 January 2026
Department: Retail
Location: Oxford Street (Spa Store)
Compensation: £14.85 / hour
Hours: 32–40 hours per week
Start Date: 19 January 2026
Interview Date: Ongoing from 16 January 2026
Vacancy may close early if necessary
Key Responsibilities
Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
Engage with customers by offering a warm welcome, asking open‑ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
Maintain a clean, visually appealing, and well‑organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well‑stocked.
Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (e.g., check‑ins or shop floor competitions), and actively seeking opportunities to exceed goals.
Organise and contribute to in‑store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring the team is trained to host these events.
Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.
Skills and Experience
Customer Service : Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide a 5‑star experience.
Management Skills : Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team.
Teamwork : Be the beacon of positivity on the shop floor, working alongside your team to achieve collective goals and foster a supportive work environment through continuous growth.
Communication : Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores.
Benefits
Holiday allowance
50% discount on Lush products and spa treatments
Profit‑based bonus
Complimentary spa treatment
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months of full pay for parental leave (primary caregiver must qualify for SMP)
Flexible working
Tailored gender‑affirming care
We believe that your information is yours and that it is Lush\’s responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice.
#J-18808-Ljbffr
Supervisor employer: Lush
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Showcase your passion for customer service during any interactions you have with the company. Whether it's through networking or during trial shifts, let your enthusiasm shine through as this aligns perfectly with the company's values.
✨Tip Number 2
Familiarise yourself with the company's commitment to diversity and sustainability. Being able to discuss how these values resonate with you can set you apart from other candidates and demonstrate your alignment with their mission.
✨Tip Number 3
Prepare to discuss specific examples of how you've motivated a team in the past. Highlighting your management skills and ability to foster a positive atmosphere will show that you're ready to take on the Supervisor role effectively.
✨Tip Number 4
Engage with current employees or reach out via social media to learn more about the company culture. This insight can help you tailor your approach and demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead and motivate a team, as well as your passion for delivering exceptional customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s values. Mention how your personal beliefs align with their commitment to social responsibility and customer service excellence. Be sure to include specific instances where you've successfully led a team or improved customer satisfaction.
Showcase Your Communication Skills: Since effective communication is key for this role, consider including examples in your application that demonstrate your ability to maintain open lines of communication with both customers and team members. Highlight any experience you have in training or mentoring others.
Highlight Teamwork Experience: Emphasise your experience working collaboratively within a team. Provide examples of how you've contributed to a positive team environment and achieved collective goals, as this aligns with the company's focus on teamwork and support.
How to prepare for a job interview at Lush
✨Show Your Passion for Customer Service
Make sure to express your genuine love for delivering outstanding customer service. Share examples of how you've gone above and beyond to create memorable experiences for customers, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
Prepare to discuss your management style and how you handle tricky conversations. Highlight instances where you've successfully motivated a team or resolved conflicts, showcasing your ability to balance business needs with team morale.
✨Emphasise Teamwork and Collaboration
Be ready to talk about your experiences working in a team environment. Share specific examples of how you've fostered a supportive atmosphere and contributed to collective goals, as teamwork is crucial for the Supervisor role.
✨Communicate Effectively
Practice your verbal communication skills before the interview. Be prepared to explain how you keep information flowing smoothly among team members and collaborate with other stores, as effective communication is key to success in this position.
