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- Tasks: Provide IT support to clients, both on-site and remotely.
- Company: Join a well-established Managed Service Provider in Central London.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Engage with clients, solve tech issues, and work in a dynamic environment.
- Qualifications: Strong communication skills and tech-savvy experience with PCs and Macs required.
- Other info: Experience in hospitality is a plus; training provided for networking tasks.
The predicted salary is between 28800 - 43200 £ per year.
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Our client is a well-established Managed Service Provider based in Central London.
Position Overview
You’ll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients.
Responsibilities
- Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
- Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.
- Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
- Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.
- Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.
Candidate Requirements
- Communication Pro: Exceptional written and verbal communication skills.
- Tech Savvy: Experience with managing both PCs and Macs in a business environment.
- Cloud and Software: Familiarity with managing Office or G Suite environments.
- Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.
- Security Skills: Experience with firewalls, security software, and modern internet technologies.
- Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.
This role mainly works with small businesses across London, you won’t be touching security or client servers (In house servers in place). You’ll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
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IT Support Technician employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Make sure to brush up on your communication skills. Since you'll be the primary point of contact for clients, being able to explain technical issues in a clear and friendly manner is crucial. Practise how you would handle common IT problems with a non-technical audience.
✨Tip Number 2
Familiarise yourself with the specific networking hardware mentioned in the job description, like UniFi, Aruba, and Cisco. Having hands-on experience or even just a solid understanding of these systems will give you an edge during interviews.
✨Tip Number 3
Since this role involves both desk work and client interaction, prepare to discuss your experience in managing IT support in a business environment. Think of examples where you've successfully resolved issues or improved processes, especially in hospitality settings.
✨Tip Number 4
Network with professionals in the IT support field, particularly those who have experience in managed service providers. Attend local tech meetups or online forums to gain insights and potentially get referrals that could help you land the job.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with desktop and network troubleshooting. Emphasise any previous roles where you interacted directly with clients, as this is crucial for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your experience with networking hardware and cloud environments. Personalise it to show why you're a great fit.
Showcase Communication Skills: Since exceptional communication is key for this role, consider including examples in your application that demonstrate your ability to explain technical issues clearly to non-technical clients. This could be in your CV or cover letter.
Highlight Relevant Experience: If you have experience in the hospitality sector, make sure to mention it. This can set you apart from other candidates. Include any specific projects or tasks that relate to client interaction and support.
How to prepare for a job interview at Just IT
✨Showcase Your Communication Skills
As a primary point of contact for clients, it's crucial to demonstrate your exceptional written and verbal communication skills. Prepare examples of how you've effectively communicated technical information to non-technical clients in the past.
✨Demonstrate Technical Mastery
Be ready to discuss your experience with desktop, application, and network support. Highlight specific instances where you've successfully installed networking equipment or resolved complex IT issues, especially with brands like UniFi, Aruba, and Cisco.
✨Highlight Project Management Experience
Since you'll be overseeing projects from diagnostics to resolution, share your experience managing similar projects. Discuss how you handle onboarding/offboarding staff and any relevant tools or methodologies you use to keep projects on track.
✨Emphasise Customer Service Skills
Strong customer service is essential for this role. Prepare to discuss situations where you've gone above and beyond to assist clients, particularly in a hospitality context, as this experience is highly beneficial for the position.
