Shift Manager

Shift Manager

Barnard Castle Full-Time 21600 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the team and ensure customers have an amazing shopping experience.
  • Company: Join Greggs, a fun and inclusive workplace that values every individual.
  • Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
  • Why this job: Be part of a supportive culture while developing your leadership skills.
  • Qualifications: Previous supervisory experience in a customer-focused role is preferred.
  • Other info: We celebrate diversity and welcome everyone to apply!

The predicted salary is between 21600 - 36000 £ per year.

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive-thru. You\’ll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or online. While no two shifts will be the same, during a typical shift you can expect to:

  1. Inspire the team to deliver amazing results and maintain the excellent standards of the shop
  2. Lead by example and serve our customers in a fast and friendly manner
  3. Prepare our much-loved products, including making sandwiches and managing the ovens
  4. Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
  5. Keep the shop looking clean, tidy and presentable

What we can offer you

  • Competitive pay paid weekly
  • Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
  • Free hot drinks for you to enjoy while on shift
  • Paid breaks allowing you to recharge your batteries
  • We share 10% of all our profits with our colleagues
  • Health and Wellbeing App providing Remote GP and Physiotherapy services
  • Holiday entitlement that grows as your career grows with us
  • Colleague share plans to help you invest and save for your future
  • Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
  • Confidential employee assistance app and helpline to help with your wellbeing
  • Long service awards celebrating key milestones in your career
  • Savings and discounts for your everyday shopping, leisure and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You\’ll also be supportive of an inclusive culture – recognizing and valuing that difference is good. If you’ve previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here.

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Shift Manager employer: Greggs

At Greggs, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Shift Manager, you'll enjoy competitive pay, generous discounts, and a range of benefits including paid breaks and a health and wellbeing app, all while working in a friendly environment that encourages personal growth and celebrates diversity. Join us in creating memorable customer experiences and be part of a team that truly cares about your success and wellbeing.
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Contact Detail:

Greggs Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Shift Manager

✨Tip Number 1

Familiarise yourself with Greggs' values and culture. Understanding what makes us special will help you align your approach during the interview, showcasing how you can contribute to our inclusive environment.

✨Tip Number 2

Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Highlight specific situations where you successfully managed challenges or improved customer service.

✨Tip Number 3

Show your passion for customer service by researching common customer scenarios in a retail environment. Be ready to discuss how you would handle various situations to ensure a brilliant customer experience.

✨Tip Number 4

Practice your communication skills. As a Shift Manager, you'll need to engage with both customers and team members effectively. Consider role-playing scenarios to build confidence in your interactions.

We think you need these skills to ace Shift Manager

Leadership Skills
Customer Service Excellence
Team Motivation
Communication Skills
Problem-Solving Skills
Time Management
Attention to Detail
Adaptability
Conflict Resolution
Inventory Management
Food Safety Knowledge
Sales Techniques
Organisational Skills
Ability to Work Under Pressure

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities of a Shift Manager at Greggs. Highlight your relevant experience in customer service and team leadership in your application.

Tailor Your CV: Make sure your CV reflects your supervisory experience and any previous roles in customer-focused environments. Use specific examples that demonstrate your leadership skills and ability to motivate a team.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Greggs' culture. Mention how you can contribute to maintaining high standards and creating a welcoming environment for customers.

Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for a Shift Manager.

How to prepare for a job interview at Greggs

✨Show Your Leadership Skills

As a Shift Manager, you'll need to demonstrate your leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you handle challenges. Highlight your experience in a supervisory role and how it has shaped your approach to managing others.

✨Emphasise Customer Service

Greggs places a strong emphasis on exceptional customer service. During the interview, be ready to discuss your philosophy on customer care and provide specific examples of how you've gone above and beyond to ensure a great experience for customers in previous roles.

✨Understand the Brand

Familiarise yourself with Greggs' products and values before the interview. Showing that you understand their brand and what they stand for will demonstrate your genuine interest in the role and the company. You might even want to mention your favourite products!

✨Prepare for Scenario Questions

Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Think about potential challenges you might face as a Shift Manager and how you would address them. This will show your proactive thinking and readiness for the role.

Shift Manager
Greggs
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  • Shift Manager

    Barnard Castle
    Full-Time
    21600 - 36000 £ / year (est.)

    Application deadline: 2027-07-14

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    Greggs

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