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For Companies At a Glance
- Tasks: Support Loss Adjusters by guiding customers through the claims process and solving daily challenges.
- Company: Sedgwick is a caring company focused on making a positive impact in the insurance industry.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in managing property claims and excellent communication skills are essential.
- Other info: Join a community dedicated to shaping the future of insurance with comprehensive training opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
By joining Sedgwick, you\’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Role
Claims Technician – Domestic Major Loss – North England
Be the calm voice claimants rely on to get their lives back on track.
Job Location: North England Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications
We have a fantastic opportunity for Adjusting Executives in the North of England.
Responsibilities
- The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You\’ll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customers feel supported, while independent thinking keeps claims moving forward.
- Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You\’ll explain complex details to relieved claimants and have contractors praising your organisational skills.
- Whether working from home or in our bright, collaborative office, you\’ll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters\’ Cert CILA).
- It\’s a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.
Qualifications & Skills
- The skills you will have when you apply: Experience in managing property claims. Previous experience in a claims environment is essential.
- Excellent communication skills: You\’ll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
- Conscientious and hard working: to achieve the required results, flexible and adaptable during times of high volumes.
Development & Training
- The skills that will be developed once working: Comprehensive Training: You\’ll receive all the Sedgwick-specific training needed to excel in your role.
- Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters\’ Cert CILA qualification.
What we’ll give you for this role
Remuneration & more
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
Health & support
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
Other benefits
- Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
Impact & Growth
This isn’t just a position, it\’s a pivotal role in shaping our industry. At Sedgwick, you\’ll work behind the scenes for some of the UK\’s most trusted insurance brands, helping resolve millions of claims each year, and you\’ll be involved with Sedgwick University for comprehensive training and development with more than 15,000 courses on demand, plus role-specific training and opportunities for formal education from day one.
You\’ll join a community passionate about making a difference, where every role contributes to protecting people and businesses. This isn\’t just a job; it\’s an opportunity to shape the future of insurance.
Next steps
Think we\’d be a great match? Apply now – we want to hear from you.
If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
We maintain a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document describe the general nature and level of work and are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or change duties at any time.
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Claims Technician - Domestic Major Loss - North England employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Technician - Domestic Major Loss - North England
✨Tip Number 1
Familiarise yourself with the claims process and common issues faced by claimants. Understanding the typical challenges will help you communicate effectively and show your empathy during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims or loss adjusting. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've demonstrated problem-solving and communication skills. This will showcase your ability to handle the role's challenges.
✨Tip Number 4
Research Sedgwick’s values and culture thoroughly. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits their team.
We think you need these skills to ace Claims Technician - Domestic Major Loss - North England
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Claims Technician position. Understand the key responsibilities and required skills, such as managing property claims and excellent communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in claims management and customer service. Use specific examples that demonstrate your problem-solving skills and ability to communicate complex information clearly.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your desire to make a difference. Mention how your background aligns with Sedgwick's values of care and support, and express your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the claims industry.
How to prepare for a job interview at Sedgwick
✨Show Empathy
As a Claims Technician, you'll be the calming voice for claimants. During the interview, demonstrate your ability to empathise with customers by sharing examples of how you've supported others in challenging situations.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice explaining complex concepts in simple terms, as you might need to do this with claimants and contractors. Consider role-playing scenarios to enhance your clarity and confidence.
✨Highlight Problem-Solving Skills
The job involves deciphering details and recommending settlements. Prepare to discuss specific instances where you've successfully solved problems or navigated challenges, showcasing your initiative and critical thinking.
✨Research Sedgwick's Culture
Understanding the company's culture of caring and support is key. Familiarise yourself with Sedgwick's values and be ready to discuss how your personal values align with theirs, particularly regarding diversity and inclusion.
