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- Tasks: Provide 1st/2nd line support, troubleshoot issues, and assist clients with IT queries.
- Company: Join a leading co-educational school in Oxford known for its high academic standards.
- Benefits: Enjoy a competitive salary, training opportunities, and a company pension.
- Why this job: Gain hands-on experience in IT while working in a supportive educational environment.
- Qualifications: 2 years of IT support experience and strong communication skills are essential.
- Other info: Flexible hours with potential for overtime; must be within commuting distance to Oxford.
The predicted salary is between 20000 - 25000 £ per year.
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1st/ 2nd Line Support Technician, Oxford
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Client:
Location:
Oxford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2f27ca14b6fd
Job Views:
7
Posted:
27.06.2025
Expiry Date:
11.08.2025
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Job Description:
Job Description
A chance to work for a leading co-educational school in Oxford as a 1st/2nd Line Support Technician. An outstanding educational establishment spread across three school sites . Teaching years 7-11, Sixth form and a renowned International School. The school is high-achieving and they expect their staff to share the same principles.
The role is designed for a well organised individual who can adapt in a team environment and work well independently. The school is looking for an individual with a great passion for IT and they will help nurture your career with training and globally recognised certifications.
The successful candidate will need to have clear communication skills as you will be talking to clients over the phone and simplifying technical dialogue. Good written skills are also important as client reports are a crucial part of the job. A real emphasis on customer service and good technical knowledge such as a pragmatic approach to troubleshooting. The ideal candidate must live within commutable distance to Oxford.
Working environment:
- First and second line support duties answering clients queries
- Fully Immersed into cloud technologies such as; Active directory, SharePoint, Azure AD, Microsoft 365
- WAN/LAN Technologies
- VOIP Systems
- Configuring and Installing AV equipment
- Troubleshooting & escalating issues to senior engineers
- Setting up Hardware- Desktops, laptops & workstations
- School CRM management systems
- Exceptional fluency in English
- 2 years IT Support/Client environment
- 1 years experience in Microsoft administration, Linux or Cisco
- 2 years’ experience in troubleshooting
- 2 years hands on Hardware repair and diagnostic work
- 1 to 2 years networking in DNS, DHCP, SSL, OSI and TCP/IP
Desirable Qualifications:
CompTIA A+, CompTIA Network+, Linux, Microsoft hardware (installation), or other industry relevant certifications
Hours:
- 9-5pm with overtime (must be flexible)
- 5 days a week
- £20,000 to £25,000 per annum including company pension
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1st/ 2nd Line Support Technician employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/ 2nd Line Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Microsoft 365, and cloud technologies. Having hands-on experience or even just a solid understanding of these systems will give you an edge during interviews.
✨Tip Number 2
Practice your communication skills, especially in simplifying technical jargon for non-technical clients. You might want to role-play common support scenarios with a friend to build your confidence in explaining complex issues clearly.
✨Tip Number 3
Research the school and its values to align your responses during the interview. Understanding their educational principles and how they integrate technology can help you demonstrate your enthusiasm for the role and the institution.
✨Tip Number 4
Network with current or former employees of the school on platforms like LinkedIn. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace 1st/ 2nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your skills in troubleshooting, customer service, and any specific technologies mentioned in the job description, such as Microsoft 365 or cloud technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your ability to communicate technical information clearly. Mention your experience in client environments and how you can contribute to the school's high standards.
Highlight Relevant Certifications: If you have certifications like CompTIA A+ or Network+, be sure to mention them prominently in your application. These qualifications are desirable for the role and can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear written communication is crucial for this role, so make sure your application reflects that.
How to prepare for a job interview at Jago Consultants
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've engaged with IT in your personal or professional life, as this role requires a genuine passion for the field.
✨Demonstrate Clear Communication Skills
Since you'll be communicating with clients over the phone, practice explaining technical concepts in simple terms. Prepare to showcase your ability to break down complex information into easily understandable language.
✨Highlight Your Troubleshooting Experience
Be ready to discuss specific instances where you've successfully troubleshot issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Familiarise Yourself with Relevant Technologies
Research the technologies mentioned in the job description, such as Active Directory, Microsoft 365, and networking concepts like DNS and DHCP. Showing familiarity with these tools will impress the interviewers and demonstrate your readiness for the role.
