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- Tasks: Lead and motivate the team while managing daily operations in a fast-paced environment.
- Company: In'N'Out Autocentres, a trusted name in vehicle servicing since 2008, prioritises customer satisfaction.
- Benefits: Enjoy perks like a company pension, cycle to work scheme, free parking, and performance bonuses.
- Why this job: Join a dynamic team focused on customer care and professional growth in a thriving business.
- Qualifications: Level 3 Technician or MOT Tester qualification preferred, with hands-on automotive experience.
- Other info: Work in a supportive environment with high-speed Wi-Fi and comfortable lounges for customers.
The predicted salary is between 30000 - 42000 £ per year.
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In’N’Out Autocentres are experts in vehicle servicing, MOT\’s & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
Our Assistant Managers, alongside our Centre Managers, are key to providing effective management and leadership of our quick fit operations, driving profitability, maximising productivity and coaching and motivating the centre team. Ideally previously qualified as a Level 3 Technician and/or MOT Tester, you will need to have previous hands-on experience as you will be dividing your time between the workshop, working alongside the team, and assisting the Centre Manager with daily sales and customer service.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.
About The Role
If you possess a strong desire to help drive business performance and improvement, are passionate about customer relations, have excellent communication skills and are looking for a long term career move to an expanding business, this could be the ideal opportunity for you.
All of our colleagues can look forward to a fast paced and varied working environment with training, development and CPD opportunities to succeed and build their career with us.
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Referral programme
Supplemental pay types:
Performance bonus
Skills Needed
About The Company
Servicing Made SimpleWe provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.100% Commitment to Customer ServiceThe IN\’n\’OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.Manufacturer approved partsWe only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.Trained and Qualified TechniciansAll our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Job Description
In’N’Out Autocentres are experts in vehicle servicing, MOT\’s & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
Our Assistant Managers, alongside our Centre Managers, are key to providing effective management and leadership of our quick fit operations, driving profitability, maximising productivity and coaching and motivating the centre team. Ideally previously qualified as a Level 3 Technician and/or MOT Tester, you will need to have previous hands-on experience as you will be dividing your time between the workshop, working alongside the team, and assisting the Centre Manager with daily sales and customer service.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.
About The Role
If you possess a strong desire to help drive business performance and improvement, are passionate about customer relations, have excellent communication skills and are looking for a long term career move to an expanding business, this could be the ideal opportunity for you.
All of our colleagues can look forward to a fast paced and varied working environment with training, development and CPD opportunities to succeed and build their career with us.
Benefits:
-
Company pension
-
Cycle to work scheme
-
Employee discount
-
Free parking
-
Life insurance
-
On-site parking
-
Referral programme
Supplemental pay types:
-
Bonus scheme
-
Performance bonus
Skills Needed
About The Company
Servicing Made SimpleWe provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.100% Commitment to Customer ServiceThe IN\’n\’OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.Manufacturer approved partsWe only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.Trained and Qualified TechniciansAll our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture
We are a Which? Trusted Trader And proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it\’s customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which? Wi-Fi, Coffee, Comfortable Sofas Our client waiting lounges feature highspeed Wi-Fi, free beverages, child\’s play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait. 75% Repeat Customers IN\’n\’OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction. We will never carry out any additional work unless authorised. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Desired Criteria
- Automotive service: 3 years (preferred)
Required Criteria
- Full Driving Licence (required)
Closing DateThursday 31st July, 2025
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Assistant Manager employer: IN n OUT Autocentres
Contact Detail:
IN n OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with In'N'Out Autocentres' commitment to customer satisfaction. Understanding their values and how they operate will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Highlight your hands-on experience in the automotive industry. Since the role requires dividing time between the workshop and management, be prepared to discuss specific examples of how you've successfully managed teams while also being actively involved in technical work.
✨Tip Number 3
Prepare to demonstrate your customer relations skills. Think of scenarios where you've gone above and beyond for customers, as this will resonate well with In'N'Out's focus on exceptional customer care and building long-term relationships.
✨Tip Number 4
Research the latest trends in the automotive service industry. Being knowledgeable about current practices and technologies can set you apart, showing that you're proactive and ready to contribute to the company's growth and improvement.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in vehicle servicing, customer relations, and team leadership. Emphasise any qualifications as a Level 3 Technician or MOT Tester, as these are key for the Assistant Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your desire to drive business performance. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, ensure that your application reflects your ability to engage with customers and motivate a team. Use clear and concise language throughout your application.
Highlight Your Commitment to Customer Satisfaction: Demonstrate your understanding of the importance of customer care in your application. Share experiences where you went above and beyond to meet customer needs, aligning with the company's commitment to exceptional service.
How to prepare for a job interview at IN n OUT Autocentres
✨Show Your Passion for Customer Service
In your interview, make sure to express your enthusiasm for customer relations. Discuss specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles, as this aligns perfectly with the company's commitment to exceptional service.
✨Demonstrate Your Technical Knowledge
Since the role requires hands-on experience, be prepared to discuss your technical background. Highlight your qualifications as a Level 3 Technician or MOT Tester, and share relevant experiences that showcase your expertise in vehicle servicing and repairs.
✨Emphasise Team Leadership Skills
As an Assistant Manager, you'll need to motivate and coach your team. Be ready to provide examples of how you've successfully led a team in the past, focusing on your ability to drive productivity and foster a positive work environment.
✨Prepare Questions About Company Culture
Research In'N'Out Autocentres and prepare thoughtful questions about their company culture and values. This shows your genuine interest in the organisation and helps you determine if it's the right fit for you, especially given their focus on customer satisfaction and employee development.
