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- Tasks: Connect callers to the right places and handle 3000+ calls daily.
- Company: Join ISS, a leading workplace management company focused on people and service excellence.
- Benefits: Enjoy a permanent role with competitive pay and opportunities for growth.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Good communication skills are essential; experience preferred but not required as training is provided.
- Other info: Work on a rolling 8-week rota, including public holidays, in a diverse and inclusive team.
Switchboard Operator
Contract: Healthcare
Location: Worcester, WR5 1DD
Hours of work: 37.5
Working Pattern: 8-week rolling rota with the following shift times: 06:00-14:00 / 14:00-22:00 / 22:00-06:00 / 08:00-16:00
Contract Type: Permanent
Hourly Rate: £12.50 – £18.75
Looking for a rewarding role in a fast-paced, essential service?
We’re recruiting a full-time Switchboard Operator to join our team at Worcestershire Royal Hospital.
As the first point of contact for many patients, relatives and staff, you’ll play a vital role in ensuring calls are handled quickly, accurately and with professionalism.
Our department manages over 3,000 calls per day, including emergency and urgent inquiries, so you’ll be joining a team that truly keeps the hospital connected.
The Role
About You
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
To find out more about what we do click here –
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Switchboard Operator employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarise yourself with the hospital's layout and departments. Knowing where to direct calls can significantly improve your efficiency and impress your interviewers.
✨Tip Number 2
Practice handling high-pressure situations. Since you'll be dealing with emergency calls, demonstrating your ability to stay calm and collected under pressure will be a huge plus.
✨Tip Number 3
Brush up on your communication skills. Being able to convey information clearly and courteously is essential for a Switchboard Operator, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Show your enthusiasm for teamwork. Highlighting your ability to work well with others and support your colleagues will resonate well with the hiring team, as this role requires collaboration.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Switchboard Operator. Familiarise yourself with the job description and think about how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your communication skills, ability to work under pressure, and any previous experience in a similar role, even if it's not essential.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at ISS and how you can contribute to their mission of providing excellent service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at ISS
✨Show Your Communication Skills
As a Switchboard Operator, effective communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. You might even want to practice answering common questions with a friend to ensure you convey your thoughts confidently.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities of a Switchboard Operator. Research the hospital's services and think about how you would handle various types of calls, especially emergency situations. This will show your enthusiasm and preparedness for the role.
✨Emphasise Teamwork
Highlight your ability to work well in a team, as this role requires collaboration with other staff members. Share examples from your past experiences where you successfully worked as part of a team, especially in high-pressure environments.
✨Prepare for Shift Work Questions
Since the position involves a rolling 8-week rota, be ready to discuss your flexibility and willingness to work various shifts, including weekends and holidays. Showing that you are adaptable will make you a more attractive candidate.
