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For Companies At a Glance
- Tasks: Manage and improve housing services for tenants and leaseholders while ensuring compliance.
- Company: Avalon is a recruitment agency dedicated to supporting clients in the housing sector.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work environment.
- Why this job: Make a real impact on housing quality and tenant satisfaction in a dynamic role.
- Qualifications: Knowledge of social housing regulations and a full UK driver's licence required.
- Other info: This is a 12-month fixed-term contract with a focus on service improvement.
The predicted salary is between 28000 - 46000 £ per year.
Job Description
Avalon is currently supporting a client within the West Midlands with the recruitment of a Housing Quality & Service Improvement Manager.
The Opportunity:
My client is seeking a Housing Quality & Service Improvement Manager for a 12-month fixed-term period.
This role will have a sole purpose on service delivery and improvement for both tenants and leaseholders. Having a clear insight and knowledge of Social Housing and the regulator is significant to proceeding with this role.
The successful candidate will:
- Support the organisation's commitment to keeping tenants and leaseholders at the centre of service improvement.
- Contribute to the delivery of the Social Housing (Regulation) Act 2023
- Help manage and improve a housing stock for tenants and leaseholders
- Assist in delivering a transformational housing programme
- Deliver key improvements in asset compliance
- Lead preparations for regulatory inspections, including: Procuring external support
- Support the leadership team with performance framework updates
Further information:
- 12-month contract
- 37 hours per working week
- Hybrid working
- £32,900 – £41,511 per annum
Requirements:
- Knowledgeable about the housing landscape and the Regulator’s role
- DBS in place on the update service
- Full UK driver's licence with access to a vehicle
Avalon, trading name of Spirehouse Recruitment Limited. Spirehouse Recruitment is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Housing Quality & Service Improvement Manager employer: Avalon (Formerly Spirehouse Social Housing)
Contact Detail:
Avalon (Formerly Spirehouse Social Housing) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Quality & Service Improvement Manager
✨Tip Number 1
Familiarise yourself with the Social Housing (Regulation) Act 2023. Understanding the key elements of this legislation will not only help you in interviews but also demonstrate your commitment to improving service delivery for tenants and leaseholders.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience with regulatory inspections. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Stay updated on current trends and challenges in social housing. Being knowledgeable about the latest developments will allow you to speak confidently about how you can contribute to service improvement during discussions with the hiring team.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your ability to manage housing stock and improve compliance. Having these examples ready will help you illustrate your skills effectively during interviews.
We think you need these skills to ace Housing Quality & Service Improvement Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in service delivery and improvement within the social housing sector.
Tailor Your CV: Customise your CV to reflect your knowledge of the housing landscape and regulatory frameworks. Emphasise any previous roles that involved managing housing stock or improving tenant services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your commitment to tenant and leaseholder satisfaction. Mention specific examples of how you've contributed to service improvements in past roles.
Highlight Relevant Qualifications: Ensure you mention any qualifications or certifications related to housing management or compliance. If you have a DBS check, include this information to demonstrate your readiness for the role.
How to prepare for a job interview at Avalon (Formerly Spirehouse Social Housing)
✨Understand the Regulatory Framework
Make sure you have a solid grasp of the Social Housing (Regulation) Act 2023 and how it impacts service delivery. Be prepared to discuss how your knowledge can contribute to compliance and improvement in housing services.
✨Showcase Your Experience with Tenants and Leaseholders
Highlight any previous experience you have working directly with tenants and leaseholders. Discuss specific examples where you've successfully implemented service improvements that benefited these groups.
✨Prepare for Regulatory Inspections
Familiarise yourself with what regulatory inspections entail and how you would prepare for them. Be ready to talk about your approach to ensuring compliance and how you would manage external support during these inspections.
✨Demonstrate Leadership and Team Collaboration
Emphasise your ability to work with leadership teams and contribute to performance frameworks. Share examples of how you've led projects or initiatives that required collaboration across different departments.
