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- Tasks: Help customers have an amazing shopping experience and keep the store looking great.
- Company: Join Your Co-op, a community-focused business that values people above all.
- Benefits: Enjoy flexible shifts, advance rota planning, and opportunities for community volunteering.
- Why this job: Be part of a friendly team that makes a real difference in your local community.
- Qualifications: Must be customer-focused, enthusiastic, and able to communicate well with others.
- Other info: No worries if your experience doesn't match perfectly; we value authenticity!
The predicted salary is between 20000 - 30000 £ per year.
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About the role:
Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do.
Some of your key responsibilities would be:
•To go the extra mile to ensure customers have a fantastic store experience
•To provide customers with a speedy and convenient checkout process
•To ensure the store looks presentable for customers
•To replenish stock to ensure customers can purchase our wide variety of products
•To be actively involved with social activities and during-work-time volunteering hours to support your local community
You can find more details about Customer Service Assistant responsibilities in the attached Job Description document. Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off.
We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
Who are we looking for?
You will need:
•To be customer focused and deliver excellent store experiences
•A natural ability to listen, interact and communicate with customers and team members
•Enthusiasm and resilience to support your colleagues during demanding times
•Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
•Confidence and a friendly, approachable nature
At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry!
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Customer Service Assistant employer: The Midcounties Co-operative
Contact Detail:
The Midcounties Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles or experiences, as this aligns perfectly with what they're looking for.
✨Tip Number 2
Demonstrate your flexibility by being open about your availability for various shifts. Mention any past experiences where you successfully adapted to changing schedules or worked during peak times.
✨Tip Number 3
Prepare to discuss your communication skills. Think of instances where you effectively listened to customers or collaborated with team members, as these are key traits they value in a Customer Service Assistant.
✨Tip Number 4
Research Your Co-op's community involvement and be ready to talk about how you can contribute. Showing that you're keen to engage in social activities and support local initiatives will set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service and your ability to create fantastic store experiences. Use specific examples from your past experiences to demonstrate your customer-focused approach.
Highlight Relevant Skills: Make sure to emphasise your communication skills, flexibility, and ability to work under pressure. These are crucial for the role, so provide examples of how you've successfully used these skills in previous jobs or situations.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is important in a customer-facing role.
How to prepare for a job interview at The Midcounties Co-operative
✨Show Your Customer Focus
During the interview, emphasise your commitment to providing excellent customer service. Share specific examples of how you've gone the extra mile for customers in previous roles or situations.
✨Demonstrate Communication Skills
Be prepared to showcase your listening and communication abilities. Practice answering questions clearly and concisely, and consider role-playing common customer interactions to highlight your skills.
✨Exhibit Enthusiasm and Resilience
The role can be demanding, so convey your enthusiasm for the position and your ability to stay positive under pressure. Share experiences where you supported colleagues during busy times or challenging situations.
✨Be Flexible and Open-Minded
Since the job requires flexibility with shifts, express your willingness to work evenings and weekends. Highlight any past experiences where you adapted to changing schedules or took on various responsibilities.
