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For Companies At a Glance
- Tasks: Support customers and internal teams by resolving technical issues and maintaining IT systems.
- Company: MCS Rental Software has been innovating for rental companies globally for over 40 years.
- Benefits: Enjoy a supportive culture, mentorship, and opportunities for real-world experience in tech.
- Why this job: Kickstart your IT career in a vibrant workplace that values growth and employee satisfaction.
- Qualifications: GCSEs in English and Maths; passion for IT and strong communication skills required.
- Other info: Be part of a Culture 100 Award-winning team with an impressive average employee tenure.
Join to apply for the Technical Support Apprentice role at MCS Rental Software
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Join to apply for the Technical Support Apprentice role at MCS Rental Software
We’re looking for a Technical Support apprentice to join our team here at MCS.
The Company
For more than 40 years, MCS Rental Software has devoted itself to making life easier for rental companies across the globe.
Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
The Role
Are you passionate about IT and eager to start your tech career? We’re looking for a proactive and enthusiastic Technical Support Apprentice to join our dynamic Technical Services team. This apprenticeship offers the perfect combination of real-world experience, structured learning, and mentorship to kickstart your journey in the IT industry.
You’ll be working alongside experienced professionals, supporting internal teams and external clients while building valuable skills in technical troubleshooting, cloud systems, and data security.
What You’ll Do
- Solve Technical Support Tickets: Take the lead in investigating and resolving technical issues raised by customers and internal users.
- Monitor Backups: Keep backup systems running smoothly by managing processes and handling physical media like tapes.
- Provide Internal IT Support: Help colleagues with day-to-day tech issues to keep operations running efficiently.
- Communicate with Customers: Explain solutions clearly and professionally via phone, email, or chat.
- Maintain Hardware: Replace faulty equipment and ensure devices are operating properly.
- Support Cloud Environments: Maintain customer cloud systems for optimal performance and uptime.
- Ensure Data Security: Verify that data backups are securely stored offsite and perform regular checks.
- Collaborate and Escalate: Work with your team to troubleshoot complex issues and escalate them when needed.
- Follow ISMS Protocols: Uphold our Information Security Management System policies and procedures.
- Offer After-Hours Support: Occasionally support customers outside of normal working hours, as agreed with your manager.
Why Work at MCS
We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of 10 years. Join us to be part of a team that prioritises your growth and satisfaction!
You Should Apply If
- You’re passionate about IT and excited to start a career in technology.
- You have strong communication skills and enjoy helping people solve problems.
- You’re detail-oriented, dependable, and eager to learn.
- You’re interested in cloud systems, data security, and how IT keeps businesses running.
- You’re comfortable working both independently and collaboratively.
- You’re flexible and open to providing occasional after-hours support when needed.
- You have GCSEs (or equivalent) in English and Maths.
- You’re committed to learning and growing through hands-on training and coursework.
Apply for the job
Do you want to join our team? Then we\’d love to hear about you!
Seniority level
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Seniority level
Internship
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Software Development
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Technical Support Apprentice employer: MCS Rental Software
Contact Detail:
MCS Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Apprentice
✨Tip Number 1
Familiarise yourself with MCS Rental Software and its products. Understanding the company’s mission and the specific technologies they use will help you demonstrate your enthusiasm and fit for the role during any conversations.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Since you'll be solving technical support tickets, being able to discuss common issues and solutions in IT will show that you're proactive and ready to tackle challenges.
✨Tip Number 3
Practice your communication skills. As you'll be explaining solutions to customers, being clear and professional in your communication is key. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 4
Show your eagerness to learn about cloud systems and data security. Research these topics and be prepared to discuss how they impact businesses, as this aligns with the responsibilities of the role and demonstrates your commitment to growth.
We think you need these skills to ace Technical Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT support, such as any technical troubleshooting or customer service roles you've had. Use keywords from the job description to show you're a great fit.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT and your eagerness to learn. Mention specific aspects of the role that excite you, like working with cloud systems or data security, and how you can contribute to MCS Rental Software.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated solutions to problems in past experiences, whether in work or academic settings.
Highlight Your Willingness to Learn: Emphasise your commitment to learning and growing through hands-on training. Mention any relevant coursework or certifications you have completed or are currently pursuing that relate to IT or technical support.
How to prepare for a job interview at MCS Rental Software
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Talk about any relevant projects or experiences you've had, whether in school or on your own. This will demonstrate your genuine interest in the field and your eagerness to learn.
✨Prepare for Technical Questions
Since this role involves technical support, be ready to answer questions related to troubleshooting, cloud systems, and data security. Brush up on basic concepts and think of examples where you’ve solved tech issues before, as this will showcase your problem-solving skills.
✨Practice Clear Communication
As you'll be communicating with customers, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain a tech issue and how you would resolve it. This will help you convey your ideas clearly and professionally.
✨Demonstrate Teamwork and Flexibility
Highlight your ability to work both independently and as part of a team. Share examples of past experiences where you collaborated with others to solve problems. Also, mention your willingness to provide after-hours support when needed, as this shows your commitment to customer service.
