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- Tasks: Manage linen services and maintain cleanliness throughout the hotel.
- Company: The Hoxton is a vibrant hotel chain focused on style and community.
- Benefits: Enjoy competitive pay, 29 days holiday, free meals, and exclusive discounts.
- Why this job: Join a passionate team in a creative environment with opportunities for growth.
- Qualifications: Looking for authentic individuals with a passion for hospitality and teamwork.
- Other info: Participate in diversity events and enjoy regular team gatherings.
Overview
We’re looking for a Linen Porter to keep our beds crisp, towels fluffy and our linen game strong at The Hoxton, Edinburgh.
Reporting to the Head Housekeeper, you’ll be responsible for providing an efficient linen service within the hotel.
We’ve opened our doors in Edinburgh’s charming West End – our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.
More about us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
What’s in it for you
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary per hour.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do
- Oversee the delivery and collection of linen, terry, and guest dry cleaning on a daily basis, managing and reporting all discrepancies in delivery quantities and quality.
- Responsible for the cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading areas.
- Responsible for reporting any maintenance defects in our external areas, public areas and back of house through Knowcross.
- Responsible for the stocking of linen and housekeeping supplies on guest floors and in stores and ensuring that these storage areas are clean and well maintained.
- Ensure that all health & safety standards are adhered to and any breaches in standards or potential new hazards are reported to the Head Housekeeper.
- Ensure all cleaning materials and equipment are well maintained, handled correctly and to be fully aware of COSHH regulations.
- Maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
- Ensure the highest levels of cleanliness throughout the hotel and support the housekeeping team.
- Manage the additional items inventory for rooms and ensure items are easily located and always available.
- Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
- Assist in cleaning of any other areas of the hotel, as required.
What we’re looking for
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- An eagle-eye for detail, you can spot a slip in standards from a mile away.
- Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
- You have the ability to build relationships with colleagues and guests.
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Linen Porter employer: 21c Museum Hotels
Contact Detail:
21c Museum Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linen Porter
✨Tip Number 1
Familiarise yourself with The Hoxton's brand values and culture. Understanding their commitment to authenticity and diversity will help you align your approach during interviews and discussions, showcasing how you can contribute to their team.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Even if it's not directly related to being a Linen Porter, demonstrating your ability to provide excellent service and work in a team will make you stand out.
✨Tip Number 3
Prepare to discuss your attention to detail and how it relates to maintaining high cleanliness standards. Think of specific examples where your diligence made a difference in a previous role, as this is crucial for the position.
✨Tip Number 4
Show enthusiasm for the role and the opportunity to be part of a new hotel opening. Expressing genuine excitement about contributing to the launch of The Hoxton in Edinburgh can leave a positive impression on the hiring team.
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Linen Porter. Tailor your application to highlight relevant experience and skills that align with what The Hoxton is looking for.
Craft a Tailored CV: Create a CV that specifically addresses the key skills mentioned in the job description, such as attention to detail, customer service, and teamwork. Use clear headings and bullet points to make it easy to read.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and how you can contribute to The Hoxton's mission. Mention any previous experience in similar roles and your enthusiasm for working in a vibrant environment.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at 21c Museum Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your dedication to providing excellent service, as this role is all about creating memorable experiences for guests.
✨Demonstrate Attention to Detail
As a Linen Porter, attention to detail is crucial. Be prepared to discuss how you ensure high standards of cleanliness and organisation in your previous roles. Mention specific examples where your attention to detail made a difference.
✨Emphasise Teamwork Skills
This position requires working closely with the housekeeping team. Highlight your ability to collaborate and support your colleagues. Share instances where you contributed to a team effort and how it positively impacted the workplace.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the hotel. Ask about the team dynamics, training opportunities, or how they maintain their high standards of service. This demonstrates your eagerness to be part of their team.
