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- Tasks: Join our team to provide top-notch post office services and assist customers daily.
- Company: Musgrave is a leading family-owned business with a rich 140-year history in food innovation.
- Benefits: Enjoy weekly pay, discounts, enhanced maternity/paternity pay, and career development opportunities.
- Why this job: Be part of a supportive team making a positive impact in local communities.
- Qualifications: GCSE Maths and English Grade C or above, or relevant customer service experience required.
- Other info: Flexible part-time role with opportunities for growth and a unique post office uniform.
Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 18 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place.
We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.
Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We are now inviting applications for the position of Post Office Assistant, Centra Cookstown.
The role is part time, 30 hours, permanentcontract. The successful candidate must be flexible to work days and weekends.
This type of role will have an agreed shift pattern set within the store opening hours. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at the interview. Candidates must be able to travel to the Store via car, public transport or other to fulfil shift requirements.
The Role
Work as part of the instore post office team to deliver an exceptional service for our customers, whilst maximising post office services and upselling products, as appropriate.
Responsibilities
- Processing bill payments, lodgements, and other services applicable to the post office running.
- Processing mail, parcels, and other related postal services.
- Reporting and balancing of your own stock unit and safe daily.
- Ability to demonstrate knowledge of post office services in compliance with financial standards and authority guidelines.
- Adherence to the company’s store operating procedures applicable to the running of the post office.
- Preparing and processing banking via the appropriate external services, as and when required.
- You may be required to carry out shop floor, till or administrative duties, with appropriate training, as and when required as part of this role.
What is in it for you?
- Work as part of an amazing team
- Weekly pay
- Enhanced maternity pay, eligibility applies.
- Paternity pay, eligibility applies.
- Employee Assist Programme
- Discount card for store shopping, for you and a nominated user
- Learning and development opportunities for career progression.
- Exclusive post office uniform
- As well as extra discounts on days out, cinema tickets and much more.
#LI-DNP
The ideal candidate will have/be:
Role Criteria
- GCSE Maths and English, Grade C or above (or equivalent) and/or 6 months previous experience gained in a Post Office role/ similar role/ customer service role
- Previous experience of working in a team
- Working knowledge of the Horizon System
- Experience working with Post Office Systems
Musgrave is an equal opportunities employer.
We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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Post Office Assistant employer: Musgrave Group
Contact Detail:
Musgrave Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Assistant
✨Tip Number 1
Familiarise yourself with the services offered by the Post Office, especially those relevant to the role. Understanding bill payments, lodgements, and postal services will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. This will highlight your ability to work effectively as part of a team and meet customer needs.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires weekend shifts, emphasising your availability can set you apart from other candidates.
✨Tip Number 4
If you have experience with the Horizon System or similar Post Office systems, make sure to mention it. This specific knowledge can give you an edge over other applicants who may not be familiar with these systems.
We think you need these skills to ace Post Office Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Post Office Assistant position. Tailor your application to highlight relevant experience and skills that match what Musgrave is looking for.
Highlight Relevant Experience: If you have previous experience in a post office or customer service role, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate how your past roles have prepared you for this position.
Showcase Your Skills: Mention any relevant skills such as teamwork, communication, and familiarity with the Horizon System. These are important for the role, so provide examples of how you've successfully used these skills in previous jobs.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to work for Musgrave and how you can contribute to their mission. Be sure to express your enthusiasm for the role and the company’s commitment to community and sustainability.
How to prepare for a job interview at Musgrave Group
✨Know Your Post Office Services
Familiarise yourself with the various services offered by the post office, such as bill payments and parcel processing. Being able to discuss these services confidently will show your understanding of the role and impress the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond for customers, as this is crucial for a role that focuses on delivering exceptional service.
✨Be Ready to Discuss Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability. Show that you are willing to adapt to the shift patterns and can manage your time effectively to meet the store's needs.
✨Show Enthusiasm for Teamwork
Emphasise your ability to work well in a team. Share experiences where you collaborated with others to achieve a common goal, as this will align with Musgrave's values of community and teamwork.
