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- Tasks: Help corporate clients plan and book their travel, ensuring a smooth experience.
- Company: Amex GBT is a leading travel management company focused on innovation and inclusivity.
- Benefits: Enjoy flexible benefits, travel perks, and access to over 20,000 courses for personal development.
- Why this job: Join a warm, inclusive culture with opportunities for career advancement and impactful work.
- Qualifications: Passion for client service, GDS expertise, and a strong understanding of the travel industry required.
- Other info: Be prepared for flexible shifts, including afternoons and weekends, in a 24/7 operation.
The predicted salary is between 30000 - 42000 £ per year.
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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
What You’ll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
Location
United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;
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Travel Counselor After Hours employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Counselor After Hours
✨Tip Number 1
Familiarise yourself with the Global Distribution Systems (GDSs) mentioned in the job description, such as Sabre, Apollo, Galileo, and Amadeus. Even if you haven't used them before, understanding their functionalities and how they are applied in travel booking can give you a significant edge during the interview.
✨Tip Number 2
Showcase your passion for client service by preparing examples of how you've proactively anticipated customer needs in previous roles. This will demonstrate your alignment with Amex GBT's values and your readiness to excel in a client-focused environment.
✨Tip Number 3
Research the latest trends in the travel industry, especially in corporate travel. Being knowledgeable about current challenges and innovations can help you engage in meaningful conversations during the interview and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare to discuss your teamwork experiences and how you've handled feedback in the past. Since collaboration is key in this role, demonstrating your ability to work well with others and learn from constructive criticism will make you a strong candidate.
We think you need these skills to ace Travel Counselor After Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, especially any roles involving GDS systems like Sabre, Apollo, Amadeus, or Galileo. Emphasise your client service skills and any previous roles where you anticipated customer needs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and client service. Mention specific examples of how you've successfully resolved customer issues or provided exceptional service in past roles. This is your chance to showcase your personality and fit for the inclusive culture at Amex GBT.
Highlight Relevant Skills: Clearly outline your professional communication skills, attention to detail, and teamwork abilities in your application. Use bullet points to make these stand out, as they are key attributes that Amex GBT is looking for in a Travel Counselor.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with Amex GBT in your application. Mention how you align with their mission of using travel as a force for good and your eagerness to contribute to their innovative culture.
How to prepare for a job interview at American Express Global Business Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or insights that highlight your passion for travel and how it can positively impact clients.
✨Demonstrate GDS Knowledge
Since expertise in Global Distribution Systems like Sabre, Apollo, Amadeus, and Galileo is crucial, be prepared to discuss your experience with these systems. If you have specific examples of how you've used them to solve problems or enhance customer service, share those.
✨Emphasise Client Service Skills
Highlight your ability to provide excellent client service. Prepare examples of how you've proactively anticipated client needs or resolved issues quickly, showcasing your attention to detail and integrity.
✨Be Ready for Teamwork Questions
As collaboration is key in this role, think of instances where you've worked effectively within a team. Be ready to discuss how you handle feedback and contribute to a positive team environment.
