Customer Service Administrator

Customer Service Administrator, Temporary Role, Northamptonshire Based, Immediate Start

Customer Service AdministratorNorthamptonshire based

Temporary Contract

A Customer Service Administrator is responsible for providing exceptional customer service and handling administrative tasks related to customer interactions. They act as the primary point of contact for customers, addressing their enquiries, resolving issues, and ensuring their overall satisfaction.

Key Responsibilities:

• Customer Interaction:

• Responding to customer enquiries and requests via phone, email, or chat

• Resolving customer complaints and issues in a timely and effective manner

• Providing information about products or services

• Assisting customers with orders, returns, and refunds

• Administrative Tasks:

• Processing customer orders, returns, and refunds

• Maintaining customer records and databases

• Data entry and report generation

• Assisting with customer relationship management (CRM) system

• Team Collaboration:

• Working closely with other departments (e.g., sales, marketing, shipping) to ensure customer satisfaction

• Contributing to team efforts and initiatives

• Excellent communication and interpersonal skills

• Strong problem-solving and analytical abilities

• Organisational and time management skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Customer-oriented mindset

• Ability to work independently and as part of a team

By providing exceptional customer service and administrative support, Customer Service Administrators play a vital role in ensuring customer satisfaction and business success.