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For Companies At a Glance
- Tasks: Lead the team, serve customers, and manage stock in a dynamic retail environment.
- Company: Join Toolstation, a fast-growing retailer of tools and building supplies in the UK.
- Benefits: Enjoy 22 days' holiday, discounts, a pension scheme, and career development opportunities.
- Why this job: Be part of a fun team, develop your skills, and make a real impact on customer satisfaction.
- Qualifications: No experience needed; just bring your passion for service and teamwork.
- Other info: Flexible hours and a supportive culture await you at Toolstation!
The predicted salary is between 24000 - 36000 £ per year.
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Retail Supervisor in Thirsk
40 hours per week
At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.
You\’ll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships, and going above and beyond to make our customers happy. This isn’t your average retail role. It’s much more than just a store job. As a retail supervisor, you’ll serve customers, support the Store Manager, check deliveries, pick items from the warehouse, and stock shelves. It can be hot in the summer and cold in the winter. But if you take pride in your work and the team’s efforts, our customers will notice and love us all the more for it.
Day-to-day
- Supporting: Standing in for the Store Manager in their absence, motivating and engaging the team, coaching to grow sales, and achieve targets.
- Mucking in: Checking and unpacking deliveries, stocking shelves, cleaning the branch, and putting orders together.
- Delivering great service: Providing a great customer experience with a smile, no matter how busy it gets, and coaching the team to do the same.
- Asking questions and building relationships: Ensuring customers leave with everything they need for their jobs.
- Building a fun working environment: Maintaining product availability and branch standards while creating a welcoming atmosphere for staff.
What you\’ll bring
- Hard work and passion: No retail experience needed; focus on service, and we’ll teach the rest.
- A love of teamwork: Willing to get involved and get your hands dirty.
- A positive attitude: Ensuring customers have a great experience.
- Reliability: Be dependable, flexible, and friendly.
- Yourself: Bring your personality to work and let it shine.
What you\’ll get
You’ll have opportunities to express yourself and develop your career in retail, with support through training and our Toolstation Academy programs. Plus, enjoy some of the best benefits in retail:
- 22 days’ holidays + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme
- Cycle to work scheme
- Save and buy as you earn
- 20% discounts across all Travis Perkins companies
- Financial education and support
- Recognition awards
- Discounts at over 1000 other retailers
- Family-friendly policies for maternity, paternity, adoption, and surrogacy
Toolstation. The story so far.
We’re one of Britain’s fastest-growing multi-channel retailers of tools, accessories, and building supplies, part of Travis Perkins plc. We serve trade professionals, home improvers, and self-builders, offering more than just tools. Our store expansion and diverse group provide opportunities for ambitious individuals to grow with us.
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Retail Supervisor employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Understanding the range of tools and building supplies we offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your teamwork skills. As a Retail Supervisor, you'll be leading a team, so be prepared to discuss examples of how you've motivated others or contributed to a positive team environment in previous roles.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think of specific instances where you've gone above and beyond for customers, as this role heavily focuses on delivering great service and building relationships.
✨Tip Number 4
Demonstrate your reliability and flexibility. Be ready to share examples of how you've adapted to changing situations or taken on additional responsibilities, as these traits are crucial for a Retail Supervisor at Toolstation.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Supervisor position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant experience, focusing on customer service, teamwork, and any leadership roles you've held. Use clear headings and bullet points to make it easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you’ve demonstrated hard work, a positive attitude, and teamwork in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Toolstation
✨Show Your Passion for Customer Service
As a Retail Supervisor, you'll be the face of Toolstation. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Teamwork Skills
Highlight your ability to work well in a team. Discuss experiences where you motivated or supported colleagues, as this role requires a love of teamwork and collaboration to create a fun working environment.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific situations, such as dealing with a difficult customer or managing stock levels. Think of scenarios from your past experiences that showcase your problem-solving skills and positive attitude.
✨Research Toolstation and Its Values
Familiarise yourself with Toolstation's mission and values. Understanding the company culture will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in being part of their team.
