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- Tasks: Support and troubleshoot Alvaria WFM/Genesys WFM infrastructure and data issues.
- Company: Join a dynamic team focused on innovative workforce management solutions.
- Benefits: Enjoy remote work flexibility with occasional visits and a collaborative culture.
- Why this job: Gain hands-on experience in a cutting-edge tech environment while enhancing your problem-solving skills.
- Qualifications: Experience with Linux, RDBMS, and excellent communication skills are essential.
- Other info: This is a 6-month contract role with shift work and weekend on-call responsibilities.
The predicted salary is between 36000 - 60000 £ per year.
Role: Genesys WFM/Alvaria WFM
Location: UK, Remote (Occasional Visit)
Contract: 6 Months
Mandatory:
1- Experienced in Infrastructure support of Alvaria WFM/Genesys WFM High level knowledge of Genesys framework/Alvaria WFM Infra will be added
advantage.
2- Knowledge in Alvaria WFM Cloud product. (Desired)
3- Experienced in troubleshooting skills on Scheduling, Forecasting & Adherence related data mismatch issues. (Desired)
4- Experienced in working on Linux boxes.
5- Should have experience in working on production support (Able to handle Incidents, bug fixes, break fixes, able to communicate with stake
holders).
Important:
6- Hands on experience on Linux/Unix/window platforms. Should working knowledge on RDBMS preferably oracle & SQL server.
7- Excellent verbal and written communication skills.
8- Should be able to handle on call on weekends.
9- Able to work on shifts.
10- Should have worked on agile working environment.
11-Working knowledge on cloud fundamentals
Workforce Management Analyst employer: Vallum Associates
Contact Detail:
Vallum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management Analyst
✨Tip Number 1
Make sure to highlight your experience with Alvaria WFM and Genesys WFM in any conversations or interviews. Familiarize yourself with the specific features and functionalities of these platforms, as this will demonstrate your expertise and readiness for the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to scheduling, forecasting, and adherence data. Be prepared to discuss specific examples of how you've resolved similar issues in the past, as this will show your problem-solving capabilities.
✨Tip Number 3
Since the role requires working on Linux boxes, make sure you are comfortable discussing your experience with Linux/Unix systems. If you have any relevant projects or tasks you've completed, be ready to share those details.
✨Tip Number 4
Familiarize yourself with agile methodologies, as this is an important aspect of the working environment. Being able to speak about your experience in agile teams will help you stand out as a candidate who can adapt to the company's workflow.
We think you need these skills to ace Workforce Management Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Alvaria WFM and Genesys WFM in your CV and cover letter. Detail specific projects or tasks where you utilized these systems, especially in infrastructure support.
Showcase Troubleshooting Skills: Include examples of how you've successfully resolved scheduling, forecasting, and adherence data mismatch issues. This will demonstrate your problem-solving abilities and relevant experience.
Demonstrate Technical Proficiency: Clearly outline your hands-on experience with Linux/Unix/Windows platforms and RDBMS, particularly Oracle and SQL Server. Mention any specific tools or technologies you have worked with.
Communicate Effectively: Since excellent verbal and written communication skills are essential for this role, ensure that your application is well-structured and free of errors. Use clear and concise language to convey your qualifications.
How to prepare for a job interview at Vallum Associates
✨Show Your Technical Expertise
Make sure to highlight your experience with Alvaria WFM and Genesys WFM during the interview. Be prepared to discuss specific instances where you've supported infrastructure or resolved issues related to scheduling, forecasting, and adherence.
✨Demonstrate Troubleshooting Skills
Prepare examples of how you've successfully troubleshot data mismatch issues in the past. This will showcase your analytical skills and ability to handle incidents effectively.
✨Communicate Clearly
Since excellent verbal and written communication skills are crucial for this role, practice explaining complex technical concepts in a simple way. This will help you connect with the interviewers and demonstrate your ability to communicate with stakeholders.
✨Familiarize Yourself with Agile Practices
Since the role requires experience in an agile working environment, be ready to discuss your familiarity with agile methodologies. Share how you've contributed to agile teams and adapted to changing priorities.
