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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for everyone.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and career development opportunities.
- Why this job: Be part of a diverse team that values your individuality and supports your growth.
- Qualifications: No prior product knowledge needed; just bring your enthusiasm and communication skills!
- Other info: Flexible working hours, including weekends, with potential for future management roles.
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country. Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
People who are customer focused, who go beyond the expected, work as one team, and can wow our customers by showing them how technology can elevate everyday moments into something truly special are the people we’re looking for.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up – you don’t need knowledge in our products. The ambition and drive to learn will do just fine.
Key Responsibilities
- Understanding each customer and their needs.
- Setting the bar on coverage, reliability and customer care.
- Solving queries for customers quickly.
- Providing amazing experiences that make people feel good.
- Achieving personal and store KPI’s.
- Matching our products and services to our customer’s needs and selling them our amazing state‑of‑the‑art products and services.
- Driving our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
- Offering solutions to customers with general mobile or network queries (we’ll teach you how to answer these).
- Working typically 5 days per week, including weekends.
Job Compensation
£12 per hour
A brand new smartphone on an Unlimited data plan
On‑target bonus of 25%, paid out monthly based on your store’s performance
Individual bonus accelerators for high performers
Great discounts with our Perks at Work scheme
Great training courses and career development opportunities
Qualifications
- Experience in a customer‑facing role.
- Awesome communication skills.
- Willingness to learn.
Additional Information
We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Fancy being the face of our company brand? Enjoy engaging and building relationships with customers?
Our people make us who we’re. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment, growing a diverse workforce, and embracing those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status. We want our teams to reflect this.
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
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Retail Customer Advisor (Lowestoft) - 30 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Lowestoft) - 30 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Even though you don't need prior knowledge, showing that you've done your homework can impress the hiring team and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about technology and customer service. This will help you feel more confident when discussing how to meet customer needs during the interview.
✨Tip Number 3
Research common customer service scenarios in retail environments. Being prepared with examples of how you would handle various situations can showcase your problem-solving abilities and customer focus.
✨Tip Number 4
Network with current or former employees of Three UK on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Retail Customer Advisor, which can be invaluable during your interview.
We think you need these skills to ace Retail Customer Advisor (Lowestoft) - 30 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Three UK is looking for in a Retail Customer Advisor. Highlight your customer service experience and any relevant skills that align with their requirements.
Tailor Your CV: Customise your CV to reflect your experience in customer-facing roles. Emphasise your communication skills and willingness to learn, as these are key attributes for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention how you can contribute to creating amazing experiences and achieving store KPIs.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Demonstrate your passion for customer service during the interview. Share examples of how you've gone above and beyond to meet customer needs in previous roles, as this is crucial for a Retail Customer Advisor.
✨Communicate Clearly
Awesome communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, and be prepared to engage in a friendly conversation with the interviewer, showcasing your ability to connect with customers.
✨Express Your Willingness to Learn
Since you don’t need prior knowledge of their products, emphasise your eagerness to learn. Discuss any past experiences where you quickly adapted to new information or skills, showing that you're ready to embrace training opportunities.
✨Emphasise Teamwork
Three values teamwork highly. Be ready to discuss how you've successfully worked in teams before, highlighting your ability to collaborate and support colleagues to achieve common goals, which aligns with their company culture.
