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- Tasks: Support clients through the claims process with empathy and professionalism.
- Company: Join Benefact Group, a purpose-led organisation with over 60 years of insurance expertise.
- Benefits: Enjoy hybrid working, competitive salary, annual bonuses, and generous leave.
- Why this job: Make a real difference in people's lives while developing your career in an inclusive culture.
- Qualifications: Solid insurance knowledge and excellent communication skills; experience preferred.
- Other info: Opportunities for career development and professional qualifications funding available.
The predicted salary is between 28800 - 42000 £ per year.
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Claims Handler/Senior Claims Handler, Catterick Garrison
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Client:
Ecclesiastical Insurance Group
Location:
Catterick Garrison, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f205b9a18374
Job Views:
4
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Working hours:35 hours per week, Monday to Friday
Duration:Permanent
Location:Newcastle,Edinburgh, Charlbury, Northampton , or Catterick(hybrid working of 2 days working from home per week available upon successful completion of probation)
About the role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Handler/Senior Claims Handler to join the Claims Team in our Head Office in Newcastle, or one of our Regional Claims Hubs based in Edinburgh, Charlbury, Northampton or Catterick.
We’re looking for a Claims Handler with a strong technical understanding of insurance and a compassionate approach to client care. This is more than just a job – it’s a rewarding opportunity to support people when they’re at their most vulnerable, ensuring they receive a fair and seamless claims experience.
Joining our rapidly expanding andinnovative Group presents a fantastic opportunity to develop your career andbecome an integral part of an inclusive, purpose-led organisation.
Key responsibilities
- Guiding clients through the claims process with empathy and professionalism
- Using your insurance knowledge to ensure fair outcomes
- Communicating clearly with clients, insurers, and third parties
- Managing claims from start to finish with care and attention to detail
- Making a real difference in people’s lives every day
Knowledge, skills and experience
- Solid technical knowledge of insurance products and claims handling
- Excellent communication and organisational skills
- Experience in a similar role (preferred)
What we offer
- A competitive salary – let\’s discuss it
- Hybrid working available upon successful completion of probation
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications.
About us
The Lycetts group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating aninclusive culture and building an environment where each and every one of usfeels valued and respected. We are a community made up of people with arange of different backgrounds, abilities, perspectives, beliefs and interestsand we value the strength this brings to us as a Group. We welcome applicationsfrom everyone.
If you need any additional support during therecruitment process, then please let us know.
*Directory of Social Change’s UK Guides to Company Giving 2017-26
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Claims Handler/Senior Claims Handler employer: Ecclesiastical Insurance Group
Contact Detail:
Ecclesiastical Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler/Senior Claims Handler
✨Tip Number 1
Familiarise yourself with the specific insurance products and claims processes relevant to the role. This will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Demonstrate your empathy and client care skills through real-life examples. Prepare stories that showcase how you've supported clients in challenging situations, as this aligns perfectly with the compassionate approach they value.
✨Tip Number 3
Research the company culture and values of Benefact Group. Understanding their commitment to community and inclusivity will help you articulate why you're a great fit for their team during discussions.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insider insights about the role and the company, which can be invaluable during your application process.
We think you need these skills to ace Claims Handler/Senior Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Claims Handler/Senior Claims Handler position. Tailor your application to highlight how your skills and experience align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in insurance and claims handling. Use bullet points to outline your achievements and responsibilities in previous roles, focusing on your technical knowledge and client care skills.
Write a Strong Cover Letter: In your cover letter, express your passion for helping clients during challenging times. Highlight specific examples from your past work that demonstrate your empathy, communication skills, and ability to manage claims effectively.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in claims handling.
How to prepare for a job interview at Ecclesiastical Insurance Group
✨Show Empathy and Understanding
As a Claims Handler, you'll be dealing with clients who may be going through tough times. Demonstrating empathy during the interview will show that you understand the importance of client care and can handle sensitive situations with compassion.
✨Highlight Your Technical Knowledge
Make sure to discuss your understanding of insurance products and claims handling processes. Be prepared to answer technical questions that may arise, as this role requires a solid grasp of the subject matter.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific claims scenarios. Practising responses to common situations can help you articulate your thought process and decision-making skills effectively.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. During the interview, focus on how you convey information clearly and concisely, both verbally and in writing. This will reassure the interviewer of your ability to manage client interactions professionally.
