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- Tasks: Welcome guests, check them in and out, and ensure a fantastic stay.
- Company: Join ibis Styles London Gatwick Airport, a vibrant hotel catering to diverse travellers.
- Benefits: Enjoy a competitive salary, birthday off, hotel discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Previous hotel reception experience and a friendly, customer-focused attitude are essential.
- Other info: Flexible shifts available; must be 18+ due to alcohol service.
The predicted salary is between 22000 - 26000 £ per year.
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Ready to embark on a new journey? ibis Styles London Gatwick Airport opened last year and is welcoming weary travellers for a great, invigorating stay and we\’re looking for outgoing, dependable, welcoming Hotel Receptionist to deliver an amazing first impression and ensure our guests want to come back time and again. We\’re building our team and needa full-time Hotel Receptionist(officially known as Guest Service Assistants) working 40 hours a weekin return for a competitive salary of up to£26,434 p.a. plus great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.
We are looking for someone with hotel reception experience and weneed people who are open, welcoming and who know what great customer service looks like – the kind of person you\’d like to meet after a long day of travelling! You\’ll be checking guests in and out, answering questions and supporting them during your stay. A great telephone manner is essential and you\’ll need to be confident using a computer as you\’ll be doing some light admin also. As we\’re one big team, you can also expect to be pulling the odd pint, taking some food orders and turning your hand to whatever\’s needed to ensure our guests have a great stay.
You\’ll be working at 40 hours a week, which could including a mix of midweek, weekend, early and late shifts for flexibility in your schedule would be a big advantage but don\’t let it put you off applying if you have some restrictions we can work around. As the role can involve serving alcohol, we do require candidates to be 18 years of age or older.
ibis Styles Gatwick Airport hotel has over 180 bedrooms and welcomes international guests, business travellers, families and people heading off on holiday so its a bustling and vibrant hotel. As Receptionist, you\’ll be key to ensuring that they enjoy a great guest experience during their visit and will want to come back again soon!
If this sounds like a role that\’s right up your street, we\’d love to hear from you.
Reference:GAT-RECEP0060625
Job Description
Ready to embark on a new journey? ibis Styles London Gatwick Airport opened last year and is welcoming weary travellers for a great, invigorating stay and we\’re looking for outgoing, dependable, welcoming Hotel Receptionist to deliver an amazing first impression and ensure our guests want to come back time and again. We\’re building our team and needa full-time Hotel Receptionist(officially known as Guest Service Assistants) working 40 hours a weekin return for a competitive salary of up to£26,434 p.a. plus great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.
We are looking for someone with hotel reception experience and weneed people who are open, welcoming and who know what great customer service looks like – the kind of person you\’d like to meet after a long day of travelling! You\’ll be checking guests in and out, answering questions and supporting them during your stay. A great telephone manner is essential and you\’ll need to be confident using a computer as you\’ll be doing some light admin also. As we\’re one big team, you can also expect to be pulling the odd pint, taking some food orders and turning your hand to whatever\’s needed to ensure our guests have a great stay.
You\’ll be working at 40 hours a week, which could including a mix of midweek, weekend, early and late shifts for flexibility in your schedule would be a big advantage but don\’t let it put you off applying if you have some restrictions we can work around. As the role can involve serving alcohol, we do require candidates to be 18 years of age or older.
ibis Styles Gatwick Airport hotel has over 180 bedrooms and welcomes international guests, business travellers, families and people heading off on holiday so its a bustling and vibrant hotel. As Receptionist, you\’ll be key to ensuring that they enjoy a great guest experience during their visit and will want to come back again soon!
If this sounds like a role that\’s right up your street, we\’d love to hear from you.
Reference:GAT-RECEP0060625
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 25/06/2025 by TN United Kingdom
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Hotel Receptionist employer: IBIS STYLES
Contact Detail:
IBIS STYLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of ibis Styles London Gatwick Airport will help you answer guest queries confidently and show your enthusiasm for the role.
✨Tip Number 2
Practice your telephone skills. Since a great telephone manner is essential, consider role-playing common scenarios with friends or family to enhance your communication skills.
✨Tip Number 3
Be prepared to discuss your previous experience in customer service. Think of specific examples where you went above and beyond for a guest, as this will demonstrate your commitment to excellent service.
✨Tip Number 4
Show your flexibility regarding shift patterns. Highlighting your willingness to work various shifts can set you apart, especially since the role requires adaptability to meet the needs of the hotel.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant hotel reception experience and customer service skills. Use keywords from the job description, such as 'outgoing', 'welcoming', and 'great telephone manner' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific experiences where you provided excellent customer service or handled challenging situations, as this will resonate with the hotel's focus on guest experience.
Showcase Flexibility: Since the role requires flexibility in working hours, mention your availability clearly in your application. If you have any restrictions, be honest about them but also express your willingness to adapt when possible.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at IBIS STYLES
✨Show Your Customer Service Skills
As a Hotel Receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled difficult situations or gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating a welcoming environment.
✨Practice Your Telephone Etiquette
A great telephone manner is essential for this role. Before the interview, practice answering calls in a friendly and professional tone. You might even want to role-play with a friend to get comfortable with common questions you may receive from guests.
✨Familiarise Yourself with the Hotel's Offerings
Research ibis Styles London Gatwick Airport and its services. Knowing about their amenities, local attractions, and any special offers can help you answer questions confidently and show your enthusiasm for the position.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility with shifts and teamwork. Be ready to discuss your availability and share examples of how you've worked well in a team setting. Highlighting your adaptability will show that you're a great fit for their dynamic environment.
