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- Tasks: Lead the front office team to deliver exceptional guest service and manage daily operations.
- Company: Join RBH, a top-rated hospitality employer that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel stays, flexible working, free gym access, and more perks!
- Why this job: Be part of a passionate team in a vibrant hotel environment with opportunities for growth.
- Qualifications: 1-2 years in hospitality sales, strong leadership skills, and excellent communication abilities required.
- Other info: Located at London Gatwick Airport, this role offers a dynamic work atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
Hampton by Hilton London Gatwick Airport
Location:
United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
c7f45fe41a34
Job Views:
15
Posted:
25.06.2025
Expiry Date:
09.08.2025
col-wide
Job Description:
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
The Hampton by Hilton, London Gatwick Airport is situated at the North
Terminal of London Gatwick Airport, which is the UK\’s second largest airport.
With 194 bedrooms, restaurant and bar serving up to 500 covers a day in peak
season, the hotel has a gym facility onsite and has 2 meeting rooms, each able
to accommodate up to 20 delegates.
We pride ourselves on investing in our people and delivering outstanding
customer service. If you have the ambition to continuously improve, deliver
results with excellence, show that you care and act with integrity then come
and join us, this is just the job for you!
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day\’s leave for your birthday
- Free Gym Access
- Refer a Friend scheme
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR ATOUR HOTEL
What you\’ll be doing..
- Assist
the Front Office Manager in leading the front office team to deliver
outstanding guest service, ensuring every guest feels valued and welcomed - Address
guest needs promptly and professionally, building lasting impressions and
guest loyalty - Oversee
daily front office operations, including check-in/out processes, room
assignment accuracy, and seamless billing, with a focus on efficient
processes to minimize wait times and uphold high service standards - Recruit,
train, and mentor front desk staff to create a positive, collaborative
environment; conduct regular training sessions to maintain service
standards and empower team members to handle guest inquiries confidently - Act
as the primary contact for guest concerns, handling complaints with empathy
and efficiency, and collaborating with other departments to ensure smooth
operations and guest satisfaction - Help
to manage front office budgets, control expenses, and participate in
financial forecasting, overseeing cash handling and monitoring accounts receivable
for accuracy and compliance - Maintain
records of occupancy, rates, and guest profiles, preparing daily, weekly,
and monthly reports, and share insights with senior management - Motivate
the team to achieve upselling targets by suggesting room upgrades and
additional services; collaborate with sales and marketing teams to promote
hotel packages and local partnerships - Ensure
front desk operations comply with hotel safety standards, oversee
emergency procedures, and maintain a secure environment for guests and
team members
What We Need from You:
- Minimum
of 1-2 years’ experience in sales within the hospitality or events sector,
with a proven record of achieving sales targets and managing client
relationships effectively - Strong
leadership and people management skills, with the ability to inspire and
develop a sales team to meet ambitious goals - Exceptional
communication and presentation skills, both written and verbal, with a
professional and persuasive approach - An
understanding of sales principles and strategies, with experience in
strategic planning, forecasting, and performance analysis - Proficiency
in CRM software and Microsoft Office, with the ability to generate and
analyse sales data - Highly
organised, able to prioritise tasks and manage multiple projects in a
fast-paced environment - Flexibility
to work outside of regular hours, including evenings and weekends - A
positive, proactive approach with the ability to identify and act on new
opportunities in line with hotel objectives
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
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Assistant Front Office Manager employer: Hampton by Hilton London Gatwick Airport
Contact Detail:
Hampton by Hilton London Gatwick Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarise yourself with the Hampton by Hilton brand and its values. Understanding their commitment to outstanding customer service and employee wellbeing will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Hampton by Hilton. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership and customer service skills. Highlighting your ability to handle guest concerns and manage a team effectively will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially those related to front office management. Being knowledgeable about current practices can set you apart as a candidate who is proactive and passionate about the field.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and sales. Emphasise any leadership roles or achievements that demonstrate your ability to manage a team and meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific experiences that align with the job description, such as handling guest concerns or managing front office operations.
Highlight Relevant Skills: In your application, clearly outline your skills in communication, leadership, and CRM software proficiency. Use examples to illustrate how you've successfully applied these skills in previous roles.
Show Enthusiasm for the Company: Research RBH Hospitality Management and mention why you want to work for them specifically. Highlight their commitment to employee wellbeing and diversity, and express how your values align with theirs.
How to prepare for a job interview at Hampton by Hilton London Gatwick Airport
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your commitment to outstanding guest service and how you can contribute to the hotel's mission of making every guest feel valued.
✨Demonstrate Leadership Skills
As an Assistant Front Office Manager, you'll need strong leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated staff, handled conflicts, and ensured high service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or operational challenges. Think of scenarios where you effectively resolved issues and be ready to discuss your thought process and outcomes.
✨Know the Hotel and Its Values
Research Hampton by Hilton London Gatwick Airport and understand its values and benefits. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals, particularly in enhancing guest experiences and team collaboration.
