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- Tasks: Lead export operations while ensuring top-notch customer service and team development.
- Company: Join Knauf Insulation, a global leader in construction materials with a values-driven culture.
- Benefits: Enjoy 33 days holiday, international travel, enhanced pay packages, and wellness initiatives.
- Why this job: Be part of a supportive team that values your input and fosters personal growth.
- Qualifications: 3-5 years in customer service or export roles; strong leadership and communication skills preferred.
- Other info: Opportunity for career advancement in a safe and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
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Export Customer Service Manager, Saint Helens
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Client:
Location:
Saint Helens, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
a899eac2ca01
Job Views:
3
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Job Title: Export Customer Service Manager
Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation in the Supply Chain Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone\’s contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.
Knauf Insulation is proud to be part of the Knauf Group. ….. To learn more about the business, click here.
Can you say ‘yes’?…
- Are you passionate about export, import and compliance?
- Do you always work with the customer in mind within a fast-paced environment?
- Do you enjoy coaching and thrive on developing your team members?
- Do you enjoy building and developing relationships?
- Do you like to collaborate with the team around you?
As our Export Customer Service Manager you will be responsible for exporting our products globally, whilst maintaining the highest levels of customer service and living our Knauf family values. You will develop strong relationships with your stakeholders and drive a customer-centric approach within our supply chain.
What you’ll be doing…
- Manage operational performance to ensure targeted levels of service and productivity for our export and import operations are delivered with a customer-centric approach, aligned to our vision and strategy.
- Gain and maintain an understanding of all export and import processes in line with SOPs, ensuring all export and import documentation is prepared and is compliant with legal requirements and company policies.
- Prioritise regular 1-2-1 catch-ups to support wellbeing, empowerment and development of individual team members, along with coaching sessions to drive performance and talent.
- Be the first escalation point for all operational issues or enquiries from key stakeholder groups, leading and supporting on engagement with partner functions to proactively discuss challenges and opportunities for improvement through collaboration.
- Lead and/or support on specific strategic Export Customer Service projects in line with the regional strategy management process
- Role-model our Corporate Values by consistently demonstrating and encouraging behaviours aligned with the Values in all interactions.
A full role profile is available upon request from HR/Talent Acquisition.
What we’d love for you to have:
We are interested in you as a person, your attitude, behaviours and values. If you have the willingness to learn anything you need for the role that you don\’t already have, we\’d love to speak to you.
If you have any of the following – this would be an added advantage:
- Minimum 3–5 years’ experience in a combined Customer Service and/or Export/Logistics manager role.
- Excellent export, import and compliance knowledge.
- Strong track record of effective leadership with an ability to inspire, develop and empower teams
- Excellent relationship-building and communication skills.
- Experience of working collaboratively across business functions.
- Understanding of Supply Chain principles and operations.
We\’ll provide:
- Enhanced Holiday Pay – 33 days including bank holidays plus the opportunity to purchase more
- International travel opportunities
- 16 weeks Company Sick Pay after 3 months of service
- Group Income Protection
- Enhanced Maternity, Paternity and Adoption packages
- Life Assurance – 4 x annual salary
- Defined Contribution Pension Scheme
- Staff Bonus Scheme
- Employee Assistance Programme through Health Assured
- Westfield Health Cash Plan
- Access to Costco Membership
- Wickes Employee Purchase Scheme
- Wellbeing Initiatives and Mental Health First Aiders
- Car Salary Sacrifice Scheme
- Cycle to work scheme
What happens next?
We appreciate that your time is precious and applying for a new job can be a lengthy process, so we will reply to your application ASAP.
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Export Customer Service Manager employer: Knauf
Contact Detail:
Knauf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Service Manager
✨Tip Number 1
Familiarise yourself with Knauf's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but are genuinely interested in contributing to their culture.
✨Tip Number 2
Network with current or former employees of Knauf Insulation. Use platforms like LinkedIn to connect and ask about their experiences. This can provide you with insider knowledge about the company and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer service operations in a fast-paced environment. Highlight your experience in export and compliance, as well as any leadership roles you've held, to showcase your suitability for the position.
✨Tip Number 4
Stay updated on industry trends related to export and logistics. Being knowledgeable about current challenges and innovations in the field will allow you to engage in meaningful conversations during interviews and demonstrate your commitment to continuous learning.
We think you need these skills to ace Export Customer Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Export Customer Service Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, export, and logistics management. Use specific examples that demonstrate your leadership skills and ability to build relationships, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for export and customer service. Mention how your values align with Knauf's corporate values and provide examples of how you've successfully managed teams or projects in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is essential for the role.
How to prepare for a job interview at Knauf
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Export Customer Service Manager. Familiarise yourself with export and import processes, compliance requirements, and customer service excellence to demonstrate your knowledge during the interview.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience. Discuss how you've inspired and developed team members in previous roles, as this position requires effective coaching and team management.
✨Emphasise Relationship Building
Be ready to talk about your experience in building strong relationships with stakeholders. Share specific instances where your communication skills led to successful collaborations or resolved conflicts.
✨Align with Company Values
Research Knauf's corporate values and think about how your personal values align with theirs. Be prepared to discuss how you embody these values in your work and interactions with others.
