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- Tasks: Join us as a Test Centre Administrator, ensuring smooth testing experiences for candidates.
- Company: Pearson VUE is a global leader in computer-based testing, with a strong reputation in education.
- Benefits: Enjoy flexible working hours, a supportive environment, and opportunities for career growth.
- Why this job: Be part of an innovative company that values diversity and offers real-life impact through learning.
- Qualifications: Customer service experience and proficiency in Windows applications are essential; testing environment experience is a plus.
- Other info: Local travel may be required; shifts vary based on test bookings.
The predicted salary is between 24000 - 36000 £ per year.
Test Centre Administrator
BOURNEMOUTH covering Blandford Forum and occasionally other surrounding Centres.
Pearson VUE () is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we will be shortly hiring for a Test Centre Administrator to join our team in Bournemouth, however you will also be required to cover Blandford Forum and occasionally other surrounding locations.
Pearson VUE is a business of Pearson, the world\’s leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
We believe in equal opportunity and employ people solely on the basis of their skills and abilities.
Qualifications
The appointed individual will be responsible for the efficient delivery of tests to candidates. This is achieved by following procedures and guidelines provided by the company, whilst ensuring the highest standards of customer service are maintained at all times. The individual will also be responsible for the continual enhancement of the brand image.
Key Responsibilities
Provide a high level of customer service at all times.
Ensure candidates’ needs are met with understanding and respect.
Understand the testing needs and procedures for every Pearson VUE client and have the capability to adjust approach accordingly.
Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to.
Maintain professional relationships with colleagues and candidates.
Ensure the integrity and security of tests are maintained and that they are supervised to the required standard.
Comply with all incident reporting and escalation procedures.
Maintain own competencies in all of the systems and procedures – requesting training as necessary.
Comply with business needs on a day to day basis.
Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur.
Assist and support business initiatives to maximise centre profitability.
Perform other administrative tasks as required. Perform daily test centre opening and closing procedures.
All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.
All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint
Key Activities
Ensure equipment is operational and test stations are in working order to deliver testing.
Review transmission and error logs in locally operating software to ensure correct functionality (including schedule download and results upload processes).
Periodic download and review of examinations and test centre schedules.
Review test schedule and ensure the preparation for candidates (including those with special needs) is made.
Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures.
Explain the test process to candidates and deal with other queries as required.
Print and provide post-test score reports to candidates as required.
Schedule appointments for possible call-in and/or walk-in candidates as required.
Liaise with Pearson VUE technical support staff to investigate and resolve technical issues.
Ensure all hours and leave are recorded and authorised within Company guidelines.
Help to ensure a clean, professional, quiet testing atmosphere in the centre.
Ensure all concerns are communicated to the Test Centre Manager in a timely manner.
Undertake all accreditations and skills checks as required by the business.
Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations.
Undertake reasonable additional duties to ensure the smooth running of the test centre.
Working Arrangements
You will be based in one of the Pearson VUE test centres.
Some local travel to other PPC’s or temporary locations may be required.
A flexible approach to working is essential for this position as opening hours and days will vary according to the volume of tests booked.
Essential Experience and Qualifications
Experience in a customer focused environment.
Good face-to-face communication skills.
Competent in the use of Windows based applications; including Web Mail, Excel, Word and Internet Explorer.
Ability to work independently and use initiative within organisational guidelines to meet objectives.
Ability to deal with conflict and work under pressure.
Desirable Experience & Qualifications
Working Hours
Minimum of hours per week
Full day and part day shifts will be required
(DAYS AND OPENING TIMES TO BE CONFIRMED) Normal day 7:30 am – 4:15pm. Saturday 7:30am – 12:15am. Late evening every other week 10:30am – 7:15pm.
You will be required to work a variety of days and specific days cannot be specified. We will let you know your work pattern at least 2 to 4 weeks in advance.
Hourly Rate – £ per hour
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Test Centre Administrator - Bournemouth, Dorset employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Bournemouth, Dorset
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and customer service standards. Understanding their specific requirements will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in customer-focused roles, especially in environments that require attention to detail and adherence to strict protocols. This will show that you can maintain high standards in a test centre setting.
✨Tip Number 3
Prepare to discuss how you handle conflict and work under pressure. Providing examples of past experiences where you've successfully navigated challenging situations will make you stand out as a candidate.
✨Tip Number 4
Be ready to demonstrate your technical skills, particularly with Windows-based applications. Being able to quickly adapt to software used in the test centre will be crucial for your role.
We think you need these skills to ace Test Centre Administrator - Bournemouth, Dorset
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Test Centre Administrator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, technical skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the job's demands.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to provide excellent customer service and manage testing procedures effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Test Centre Administrator.
How to prepare for a job interview at Pearson
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Test Centre Administrator. Familiarise yourself with Pearson VUE's testing procedures and customer service expectations to demonstrate your knowledge during the interview.
✨Showcase Customer Service Skills
Since this role requires a high level of customer service, prepare examples from your past experiences where you successfully handled customer queries or resolved conflicts. This will highlight your ability to maintain professionalism under pressure.
✨Be Ready for Technical Questions
As the position involves using Windows-based applications and troubleshooting technical issues, be prepared to answer questions related to your technical skills. Brush up on basic IT knowledge and be ready to discuss any relevant experience you have in a testing environment.
✨Demonstrate Flexibility
The job requires a flexible approach to working hours. Be ready to discuss your availability and willingness to adapt to varying schedules. Highlight any previous roles where you successfully managed changing work patterns.
