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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and engage with customers about our iconic cars.
- Company: Join the William Morgan Group, a leader in the automotive industry with a passion for quality.
- Benefits: Enjoy a competitive salary, birthday off, 30+ days holiday, discounts, and paid volunteer time.
- Why this job: Be part of a passionate team, develop your skills, and make every customer interaction memorable.
- Qualifications: Experience in customer service or sales, strong communication skills, and a drive to achieve targets.
- Other info: Flexible part-time hours with opportunities for growth and development.
The predicted salary is between 17400 - 18600 £ per year.
Customer Support Executive (BMW, MINI)
You don\’t need automotive experience to deliver exceptional customer experiences at the William Morgan Group, just plenty of personality and a true passion for our Cars.
Working for the William Morgan Group feels different to other careers – in or outside the automotive world. There\’s the passion our team have for the Group\’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds. This is where to follow a career with the most forward-looking brands in automotive.
Your duties will include:
- To deliver an exciting and exceptional customer sales experience throughout.
- To engage actively with each customer interaction in order to nurture interest in the company\’s products and services.
- To deliver exceptional service in implementing the company\’s Customer Follow-Up and Prospecting systems, in order to create appointments leading to additional sales opportunities for repeat or new business.
- To ensure the timely and effective follow up of enquires and leads provided as part of the company\’s prospecting activities.
- To develop your skills and product knowledge through active engagement with training, and to build real empathy with the brand.
- To communicate effectively with the Sales and Retail Managers, and the Sales Teams.
- To answer incoming customer calls within 6 seconds and deal directly with their enquiry or transfer to another department or staff member as appropriate, creating a callback request if that person is unavailable.
- Call back any missed/abandoned incoming customer calls as soon as possible.
- Complete the prescribed minimum required outbound calls a day (volume dependent on your daily hours).
Your profile:
As a Customer Support Executive, you will have proven experience in customer service and/or sales in order to meet customer expectations and anticipate their needs with a sense of urgency.
You will be someone who is driven by achieving targets, like to use your own initiative to deliver outstanding service to the customer, and have excellent phone, organisational and preparation skills, coupled with a genuine passion for attention to detail. Ability and willingness to make outbound prospecting calls in order to build customer relationships and create repeat business.
Able to multi-task and switch quickly between tasks, and a willingness to learn and develop, and keep up-to-date with complex/technical/product information.
Working Hours (Average 24.25 per week):
- Monday 10 – 6pm
- Tuesday 10 – 6pm
- Wednesday 8 – 1pm and
- every other Saturday 8 – 5pm
Why work for The William Morgan Group?
We\’re passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that.
Join us in our mission is to deliver outstanding automotive services and you could benefit from a salary of £15,447pa plus an on-target bonus of £2,156pa (total £17,603pa), your birthday off, 30 days\’ holiday inclusive of bank holidays, rising to 32 with service (pro rated), 1,000s of retailer discounts, paid time off to volunteer, life insurance, a cycle to work scheme and much more. #J-18808-Ljbffr
Customer Support Executive - Part Time employer: William Morgan Group
Contact Detail:
William Morgan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive - Part Time
✨Tip Number 1
Familiarise yourself with BMW and MINI products. Understanding the features and benefits of these cars will help you engage customers more effectively and show your genuine passion for the brand.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls quickly, rehearse how to greet customers warmly and handle inquiries efficiently. This will help you make a great first impression.
✨Tip Number 3
Show your enthusiasm for customer service during any interactions. Highlight your ability to build relationships and create memorable experiences, as this aligns perfectly with the company's values.
✨Tip Number 4
Be prepared to discuss your experience with sales and customer service. Think of specific examples where you've gone above and beyond to meet customer needs, as this will demonstrate your suitability for the role.
We think you need these skills to ace Customer Support Executive - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and passion for customer service. Mention specific examples from your past experiences that demonstrate your ability to deliver exceptional customer experiences, as this is crucial for the role.
Highlight Relevant Experience: In your CV, focus on your previous customer service or sales roles. Use bullet points to clearly outline your achievements and how they relate to the skills mentioned in the job description, such as effective communication and multitasking.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail, which is important for a Customer Support Executive.
How to prepare for a job interview at William Morgan Group
✨Show Your Passion for Cars
Even if you don't have automotive experience, demonstrating a genuine enthusiasm for cars and the brands they represent can set you apart. Share any personal experiences or stories that highlight your interest in the automotive world.
✨Highlight Your Customer Service Skills
Since the role focuses heavily on customer interactions, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you've successfully handled customer inquiries and resolved issues.
✨Demonstrate Your Ability to Multi-task
The job requires juggling multiple tasks efficiently. During the interview, mention instances where you've successfully managed several responsibilities at once, showcasing your organisational skills and ability to prioritise effectively.
✨Prepare for Role-Playing Scenarios
You might be asked to engage in role-playing exercises to assess your customer interaction skills. Practice common customer scenarios beforehand, focusing on how to create a memorable experience and handle objections with confidence.
