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- Tasks: Assist with customer service, manage emails and calls, and support clients and contractors.
- Company: Join Wates FM, a dynamic team focused on shaping the future of Customer Care.
- Benefits: Work from home on Tuesdays and Thursdays, with potential for permanent placement.
- Why this job: Be part of a fun team, gain valuable experience, and enjoy opportunities for growth.
- Qualifications: Must be IT literate, confident on the phone, and eager to learn.
- Other info: Full training provided; ideal for ambitious individuals looking to progress.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Care Advisor – MANCHESTER – TEMP ROLE SOCIAL HOUSING, Manchester
Location: Manchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
3a8c307ce5ef
Job Views:
5
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
- Assisting the wider team with PO, chasing paperwork, sending calendar invites, etc.
- Working Mon-Fri 8-5, WFH on Tues and Thurs.
- Potential for the role to become permanent due to internal promotion.
- Responsibilities include delivering customer service, building relationships, managing emails and calls, dealing with enquiries, supporting clients and contractors, assigning jobs, chasing unaccepted jobs, managing business-critical issues, updating systems, ensuring timely maintenance work, communicating with contractors, challenging unnecessary call-outs, working with site managers and engineers, operating KPIs, demonstrating professionalism, managing CAFM system, handling paperwork, and sending calendar invites with RAMS attached.
Candidate Requirements:
- Tenacious and results-oriented
- IT literate
- Confident, efficient, and reassuring on the phone
- Great at prioritising and multi-tasking
- Friendly and professional
- Looking for continuous improvement
- Ambitious and keen to progress
Full training will be provided. Join a close, fun team and help shape the future of Customer Care within Wates FM. If interested, please email your CVs.
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Customer Care Advisor - MANCHESTER - TEMP ROLE SOCIAL HOUSING employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor - MANCHESTER - TEMP ROLE SOCIAL HOUSING
✨Tip Number 1
Familiarise yourself with the social housing sector and the specific challenges it faces. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires handling calls and managing customer enquiries, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to multitask and prioritise effectively. Prepare examples from your past experiences where you successfully managed multiple responsibilities, as this is crucial for the Customer Care Advisor position.
✨Tip Number 4
Network with current or former employees of Wates FM or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Care Advisor - MANCHESTER - TEMP ROLE SOCIAL HOUSING
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required multitasking or prioritising tasks. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific skills that align with the responsibilities listed, such as your ability to manage emails and calls effectively.
Showcase Your IT Skills: Since the role requires being IT literate, mention any relevant software or systems you are familiar with, especially if you have experience with CAFM systems or similar tools.
Highlight Your Teamwork Abilities: Emphasise your experience working in teams and how you contribute to a positive team environment. This is important as the role involves assisting the wider team and building relationships.
How to prepare for a job interview at Regen Solutions
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share examples of how you've successfully handled customer enquiries in the past. Highlight your ability to build relationships and manage difficult situations with professionalism.
✨Demonstrate IT Literacy
As the job requires managing systems and paperwork, make sure to mention your proficiency with relevant software and tools. If you have experience with CAFM systems or similar platforms, be sure to discuss that during the interview.
✨Emphasise Your Multi-tasking Abilities
The role involves juggling multiple tasks at once, so provide examples of how you've effectively prioritised and managed various responsibilities in previous positions. This will show your potential employer that you can handle the demands of the job.
✨Express Your Ambition for Growth
Since there's potential for the role to become permanent, convey your enthusiasm for career progression. Discuss your long-term goals and how you see yourself contributing to the team and the company’s success.
