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- Tasks: Provide top-notch remote tech support and mentor junior engineers.
- Company: Join Razorblue Group, a dynamic IT partner passionate about technology and innovation.
- Benefits: Enjoy a hybrid work model, 25+ days holiday, and fully funded training opportunities.
- Why this job: Grow your skills in a supportive culture that values continuous learning and teamwork.
- Qualifications: A drive to learn, strong communication skills, and some tech experience are essential.
- Other info: Celebrate your birthday off and enjoy perks like discounted broadband and an EV scheme.
The predicted salary is between 24500 - 35000 £ per year.
Join to apply for the 2nd Line Remote Support Engineer role at Razorblue Group
Join to apply for the 2nd Line Remote Support Engineer role at Razorblue Group
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We are looking for a 2nd Line Remote Support Engineerto join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:
- Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers– diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences.
- Conducting onsite troubleshooting at client sites as needed to address complex requests. Representing the company positively.
- Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements.
- Serving as point of contact and mentoring less experiencedteam
Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!
Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
razorblue requirements:
We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.
- Full UK Driving License
- Ability to work independantly
- Strong communication, and relationship-building skills
- Experience of working in a corporate or MSP technology and environment.
- Administering Microsoft Active Directory, Exchange Server & Office 365
- Comp TIA, Relevant Apprenticeship or higher education
- Degree or degree equivalent qualifications is desirable
- People centric approach & service
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Network troubleshooting incl. ping and trace route
- An understanding of razorblue\’s business, clients and the market it works in
- A good understanding of Veeam Backup & Replication
- Knowledge of Microsoft Group Policy
- An understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English is required to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
razorblue gives:
Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.
If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
Our other benefits include:
- Base salary of £29,500per annum depending on skills and knowledge
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2000 Referral Scheme Bonus – if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with AXA Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We\’re committed to creating an inclusive and accessible recruitment process. Please don\’t hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We\’re here to support you.
Agencies/Recruiters Please Note:
To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. razorblue does not accept unsolicited speculative CVs.
Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we\’ll reach out if we ever need assistance from agencies. Thanks for understanding!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Razorblue Group by 2x
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2nd Line Remote Support Engineer employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Remote Support Engineer
✨Tip Number 1
Familiarise yourself with Razorblue's services and client base. Understanding their business model and the technologies they use will help you tailor your conversations during interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with Microsoft Active Directory, Exchange Server, and Office 365. Being able to demonstrate your technical expertise in these areas can set you apart from other candidates.
✨Tip Number 3
Highlight your customer service experience in your discussions. Since Razorblue values a people-centric approach, sharing specific examples of how you've successfully resolved customer issues can showcase your fit for their culture.
✨Tip Number 4
Prepare to discuss your continuous learning mindset. Razorblue is keen on candidates who are eager to develop, so be ready to share how you've pursued professional development in the past and how you plan to continue growing in this role.
We think you need these skills to ace 2nd Line Remote Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 2nd Line Remote Support Engineer role. Focus on your technical expertise, customer service skills, and any experience with Microsoft technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific examples of how you've provided excellent customer support or resolved complex technical issues in the past.
Highlight Continuous Learning: Since Razorblue values continuous learning, emphasise any training, certifications, or self-directed learning you've undertaken. This shows your commitment to personal and professional growth, which aligns with their culture.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated technical information to non-technical users. This is crucial for the role, as strong communication skills are a key requirement.
How to prepare for a job interview at Razorblue Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with technologies like Microsoft Active Directory, Exchange Server, and Office 365. Highlight specific instances where you've successfully troubleshot issues or implemented solutions.
✨Demonstrate Customer Service Excellence
Since customer service is paramount, share examples of how you've provided exceptional support in previous roles. Emphasise your ability to communicate complex technical issues clearly and effectively.
✨Emphasise Your Growth Mindset
Razorblue values candidates eager to develop over time. Discuss your commitment to continuous learning and any relevant training or certifications you've pursued to enhance your skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific technical issues or client scenarios, showcasing your analytical thinking and troubleshooting skills.
