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- Tasks: Coordinate and manage incidents reported by field engineers while multitasking effectively.
- Company: Join a fast-growing electrical contracting business with a focus on mentorship and development.
- Benefits: Enjoy a salary up to £24,000, private healthcare, paid travel, and a company pension scheme.
- Why this job: This role offers leadership development and the chance to work in a supportive team environment.
- Qualifications: Strong IT skills and customer-facing experience are essential; prior admin or call centre experience is a plus.
- Other info: Full UK driving license required; this position is based in Runcorn.
The predicted salary is between 24000 - 33600 £ per year.
Job Summary
Do you want the opportunity to work for an established electrical contracting business? Well, this is your chance!
A fast-growing Build Partner are looking for a Desk Based Coordinator to come & join their ever-growing team.
You will be responsible for coordinating the allocation and managing the incident coming from the field from the engineers. You will need to be able spin multiple plates at once and be a highly organised individual.
Take the chance to work with a growing and mentoring team that gives you the opportunity to grow your leadership qualities and train members of staff in other positions to progress also.
If this role sounds like the next step in your career, then please apply here!
Responsibilities
- Reporting daily to the desk manager
- You are responsible for the allocation and management of incidents to the field engineers
- You will be responsible for maintaining customer awareness of any incidents that occur
- You will need to be a highly organised individual and able to manage multiple workloads
Qualifications
- Strong IT skills
- Customer facing experience
- Managing multiple duties all at once
- Being able to manage multiple priorities
- Previously been in an admin / office based / call centre role would be advantageous
- Previous customer service experience
- Holding a full UK driving license
Benefits
- Salary would be up to £24,000 per annum
- Private healthcare
- Paid travel to and from the office
- Company pension scheme
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Desk Based Coordinator - Build Partner employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Coordinator - Build Partner
✨Tip Number 1
Familiarise yourself with the electrical contracting industry. Understanding the basics of how it operates will help you communicate effectively with engineers and customers, making you a more attractive candidate.
✨Tip Number 2
Brush up on your IT skills, especially in software commonly used for incident management and coordination. Being proficient in these tools can set you apart from other candidates.
✨Tip Number 3
Practice multitasking in a busy environment. You might want to simulate scenarios where you have to manage multiple incidents at once, as this is a key part of the role.
✨Tip Number 4
Network with professionals in the field. Attend industry events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities.
We think you need these skills to ace Desk Based Coordinator - Build Partner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Desk Based Coordinator position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: Emphasise any previous roles in administration, customer service, or call centres. Provide specific examples of how you managed multiple tasks or incidents, showcasing your organisational skills.
Showcase IT Skills: Since strong IT skills are a requirement, mention any relevant software or tools you are proficient in. If you have experience with incident management systems or similar technologies, be sure to include that.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the role but also demonstrates your understanding of the company and its values. Mention how you can contribute to their team and support their growth.
How to prepare for a job interview at Hamilton Barnes
✨Showcase Your Organisational Skills
As a Desk Based Coordinator, you'll need to juggle multiple tasks. Be prepared to discuss specific examples from your past experiences where you successfully managed several responsibilities at once.
✨Demonstrate Customer Service Experience
Since the role involves customer-facing duties, highlight your previous customer service roles. Share stories that illustrate how you handled customer inquiries or resolved issues effectively.
✨Familiarise Yourself with the Company
Research the electrical contracting business and understand their values and services. This will help you tailor your answers and show genuine interest in the company during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to allocate resources or manage incidents, and be ready to explain your thought process and outcomes.
