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- Tasks: Support and guide individuals to overcome employment barriers and achieve their career goals.
- Company: Seetec is a top provider of employability services, helping thousands find jobs each year.
- Benefits: Enjoy 25 days annual leave, volunteer days, pension, healthcare, and a competitive salary.
- Why this job: Make a real difference in people's lives while working in a supportive and empowering environment.
- Qualifications: Excellent communication skills, target-driven, and experience in customer service or recruitment preferred.
- Other info: This is an office-based role in Bury St Edmunds, working 37 hours a week.
The predicted salary is between 22500 - 29545 £ per year.
Job Role
Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future? Are you looking for an opportunity to make a difference to people’s lives? If so, then this might be the position for you.
We’re currently recruiting for an Employment Adviser to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals.
You’ll manage a caseload of participants, managing their journey to employment, be their coach and mentor and be the principal highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.
Our ideal candidate will have excellent customer service skills, be target driven as well as a motivational adviser. You’ll have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day to day supervision. However, we aren’t always looking for someone who ticks every single box – we’re looking for someone who can provide a first class customer service, driven by our overarching aim to empower lives and improve communities.
This is a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future and will also allow us to become better with your unique experiences.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) with these great additional benefits:
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Pension – 5% Employee 5% Employer
- Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Pay Review
- Refer a Friend Scheme
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
There’s also the opportunity to progress your career within the SeetecGroup.
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on .
is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: This is an office-based role, working in Bury St Edmunds
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 2 December 2025
Key Responsibilities
- Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
- Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
- Deliver a positive experience to new customers, ensuring they engage with you and the programme.
- Achieve the Customer Service Standards required on the programme.
- Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
- Where required, provide appropriate advice and guidance on the basics of self-employment and signpost customers to internal self-employment specialist that can further support customers in respect to self-employment.
- Co‑produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
- Provide tailored support in all aspects of job‑search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
- Where required, provide appropriate training / guidance to customers to help them master digital technologies, for them to engage in guided self‑service learning materials and online job vacancies.
- Ensure all relevant evidence requirements are met to verify job starts.
- Fully understand the local labour market, to source suitable job opportunities.
- Undertake direct marketing to employers using digital media e.g., email, LinkedIn, Facebook, Twitter etc.
- Market specific customers to employers.
- Identify the specific recruitment needs of employers and undertake tailored prescreens and group assessments.
- Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers.
- Maintain hard copy and system‑held customer records to the required compliance and quality standards.
- Develop an understanding of specialist signposting services in the local area / region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.
- Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
- Acts as an employee owner always considering the best interests of the company, shareholders and other colleagues.
- Ensures best practice is identified, adhered to and championed.
- Is prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays.
- Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
- To handle personal data in accordance with the organisation\’s data protection policy.
- Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
- Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
- To undertake any other duties, as required, appropriate to the post.
Skills and Experience
Essential
- A good working knowledge of the local labour market in the specified geographical locations.
- Basic knowledge of self‑employment.
- Fully IT literate in using a range of Microsoft Office programmes.
- Experience of working in a target‑driven environment.
- Experience of delivering services to meet contractual and quality standards.
Desirable
- Knowledge of the employability industry.
- Knowledge of the recruitment industry.
- Experience of working with people in the provision of ‘information, advice & guidance’.
- Full driving licence.
Additional Information
is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work.
We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.
Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS / DS) check. Seetec support the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of “Ex‑Offenders” can be found on our website under “About us”.
Seetec an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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Employment Adviser (Bury St Edmunds) employer: Seetec
Contact Detail:
Seetec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Adviser (Bury St Edmunds)
✨Tip Number 1
Familiarise yourself with the local labour market in Bury St Edmunds. Understanding the key industries and employers in the area will help you tailor your approach and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the employability and recruitment sectors. Attend local job fairs or community events to connect with potential colleagues and gain insights into the role of an Employment Adviser.
✨Tip Number 3
Prepare to discuss specific examples of how you've helped others overcome barriers to employment. This could include mentoring, coaching, or providing support in job searches, which will showcase your relevant experience.
✨Tip Number 4
Demonstrate your commitment to customer service by researching best practices in the field. Being able to articulate how you would apply these practices in your role will set you apart from other candidates.
We think you need these skills to ace Employment Adviser (Bury St Edmunds)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Employment Adviser. Focus on customer service, coaching, and mentoring abilities, as well as any experience in a target-driven environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the barriers to employment. Use specific examples from your past experiences to demonstrate how you can make a difference in people's lives.
Highlight Relevant Skills: In your application, emphasise your communication skills, ability to work under pressure, and proficiency in Microsoft Office. Mention any knowledge of the local labour market and experience in the employability sector.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Seetec
✨Showcase Your Communication Skills
As an Employment Adviser, excellent communication is key. Be prepared to demonstrate your ability to engage with others effectively. Use examples from your past experiences where you successfully communicated with clients or colleagues.
✨Understand the Local Labour Market
Familiarise yourself with the local job market in Bury St Edmunds. Research common barriers to employment in the area and be ready to discuss how you can help participants overcome these challenges.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to support someone through a difficult time or helped them achieve their employment goals, and be ready to share these stories.
✨Demonstrate Your Target-Driven Mindset
Since the role is target-driven, be prepared to discuss how you have met or exceeded targets in previous roles. Highlight your motivation and proactive approach to achieving results, as this will resonate well with the interviewers.
