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- Tasks: Support the Property Department and field teams with excellent customer service and administrative tasks.
- Company: Join Stonegate Group, the UK's largest operator of pubs and bars with a diverse brand portfolio.
- Benefits: Enjoy 25 days annual leave, healthcare perks, discounts, and a fun office environment.
- Why this job: Be a key player in enhancing pub operations while developing your skills in a dynamic team.
- Qualifications: Strong communication, organizational skills, and a proactive, service-oriented mindset are essential.
- Other info: Flexible working hours, including occasional weekends, and a supportive office culture.
This is a 12 month fixed term contract. Purpose of the role: As FM Helpdesk Coordinator, you will provide administrative support to the Property Department and field-based teams, utilising knowledge in order to provide excellent customer service across all areas of responsibility. The role will provide support on repair and maintenance systems aligned to the business, administering contractor quotations and for providing oversite to ensure that works are completed in a timely manner. As FM Helpdesk Coordinator, you will also maintain business continuity at all times, prioritising activity accordingly including frequent adjustment, as well as identifying opportunities for better ways of working and sharing best practice amongst the wider Property Support Team. The role requires someone with excellent customer service and communication skills, highly organised, resilient, acting as a key link between field-based staff, contractors, suppliers and administrative colleagues. The role requires a flexible approach to the working week, including occasional weekends. Duties & Responsibilities: Provide exceptional customer service support to our 4,000 pubs and our field colleagues. Inbound and outbound phone calls to pubs, contractors and other colleagues daily. Develop relationships with key stakeholders and manage customer expectations. Taking ownership of complex queries and issues and seeing them through until resolution. Communicate promptly and effectively with people at all levels within the business. Be resilient and robust in your approach to get the right outcome for each pub and the business. Able to prioritise and balance a frequently changing workload. Comfortable managing and resolving conflict. Strive for perfection and accuracy in everything that you do. Skills, experience & qualifications: Commercial awareness – understand the need to work with pace and accuracy. Effective time management and organisational skills. Clear written & verbal communication skills with good attention to detail. Proactive team worker able to work with autonomy. Strong interpersonal skills. Service orientated; takes ownership with strong focus on call management and query resolution. Positive, can do approach; adapts to changing priorities. Demonstrates strategic thinking. Confident to manage conflict. A little bit about us… The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible. What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at . If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. #LI-LB1
FM Helpdesk Coordinator employer: Stonegate Group
Contact Detail:
Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Helpdesk Coordinator
✨Tip Number 1
Familiarize yourself with the specific needs of the Property Department and the types of queries you might encounter. Understanding the common issues faced by pubs will help you provide exceptional customer service and demonstrate your proactive approach during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling complex queries and conflict resolution. Role-playing scenarios can help you feel more confident in managing difficult conversations, which is crucial for this role.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've successfully managed changing workloads in the past. Being able to discuss specific instances where you prioritized tasks effectively will highlight your suitability for the role.
✨Tip Number 4
Research Stonegate Group and its brands to understand their values and customer service philosophy. This knowledge will not only help you align your answers during the interview but also demonstrate your genuine interest in the company.
We think you need these skills to ace FM Helpdesk Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the FM Helpdesk Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since the role emphasizes exceptional customer service, make sure to provide specific examples in your application that demonstrate your ability to manage customer expectations and resolve complex queries effectively.
Showcase Organizational Abilities: Emphasize your time management and organizational skills in your CV and cover letter. Provide examples of how you have successfully prioritized tasks in a fast-paced environment.
Communicate Clearly: Use clear and concise language in your application. Ensure that your written communication reflects the strong verbal and written communication skills mentioned in the job description.
How to prepare for a job interview at Stonegate Group
✨Showcase Your Customer Service Skills
As an FM Helpdesk Coordinator, exceptional customer service is key. Prepare examples of how you've successfully handled complex queries or resolved conflicts in the past. This will demonstrate your ability to manage relationships and expectations effectively.
✨Demonstrate Organizational Skills
Highlight your time management and organizational abilities during the interview. Discuss specific strategies you use to prioritize tasks and manage a changing workload, as this role requires flexibility and resilience.
✨Communicate Clearly and Confidently
Effective communication is crucial for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be prepared to discuss how you would communicate with various stakeholders, including field staff and contractors.
✨Emphasize Your Proactive Approach
The role requires a proactive team worker who can work autonomously. Share examples of how you've identified opportunities for improvement in previous roles and how you took the initiative to implement changes that benefited the team or organization.
