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For Companies At a Glance
- Tasks: Deliver luxury customer service and maintain brand standards while achieving sales targets.
- Company: Join a leading retailer known for its exceptional product range and customer experience.
- Benefits: Enjoy 28 days holiday, 20% staff discount, and commission bonuses.
- Why this job: Be part of a dynamic team that values personal growth and customer loyalty.
- Qualifications: Must demonstrate excellent customer service skills and be a team player.
- Other info: Flexible retail hours required; perfect for those passionate about fashion and trends.
The predicted salary is between 29000 - 38000 £ per year.
As a FloorManager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will ensure brand standards are delivered and ensure all operational tasks are completed.
The responsibility.
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
- Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
- Passionate about the industry and trends
- Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
- Pro-actively engage with clients to develop customer loyalty
- Contact clients with information on new ranges, products and instore events
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the Beauty Ambassadors
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Job Description
As a FloorManager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will ensure brand standards are delivered and ensure all operational tasks are completed.
The responsibility.
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
- Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
- Passionate about the industry and trends
- Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
- Pro-actively engage with clients to develop customer loyalty
- Contact clients with information on new ranges, products and instore events
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the Beauty Ambassadors
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Qualifications
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Candidate Profile.
- Demonstrates a high level of personal energy
- Confident, assertive and personable
- Positive and enthusiastic with a can do attitude
- Great communication skills
- Self-driven to upskill and learn
- Resilient and resourceful
- A natural coach and leader
Additional Information
The Rewards:
- Basic rate salary £34,222
- 28 days holiday a year inclusive of bank holidays
- 20% Staff Discount across all Frasers group Stores
- 50% in store uniform discount
- Weekly/Monthly & Quarterly Commercial Bonuses
- Commission led bonuses across a wide range of products
- Long Service awards
- Discounted Gym membership
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Created on 25/06/2025 by TN United Kingdom
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Floor Manager - Womenswear employer: Flannels
Contact Detail:
Flannels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Womenswear
✨Tip Number 1
Familiarise yourself with the latest trends in womenswear and luxury retail. Being knowledgeable about current styles and popular brands will help you engage customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to provide exceptional one-to-one service, which is crucial for the Floor Manager role at StudySmarter.
✨Tip Number 3
Network with professionals in the retail industry, especially those who work in womenswear. Building relationships can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 4
Showcase your leadership skills by discussing any previous experiences where you've coached or supported team members. This will highlight your ability to lead and inspire others, a key aspect of the Floor Manager role.
We think you need these skills to ace Floor Manager - Womenswear
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Floor Manager in Womenswear. Highlight your ability to provide exceptional customer service and your knowledge of products and trends in your application.
Tailor Your CV: Customise your CV to reflect your experience in retail management and customer service. Emphasise any previous roles where you demonstrated leadership, achieved sales targets, or engaged with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the industry and your understanding of the brand. Mention specific examples of how you've provided luxury selling experiences and built customer loyalty in past roles.
Showcase Your Skills: In your application, highlight key skills such as communication, teamwork, and resilience. Provide examples of how you've led teams or coached others, as well as your commitment to maintaining high standards in visual presentation and personal grooming.
How to prepare for a job interview at Flannels
✨Showcase Your Product Knowledge
Make sure to brush up on the latest trends and products in womenswear. Be prepared to discuss specific items and how they can meet customer needs, as this will demonstrate your expertise and passion for the industry.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided personalised service in the past. Highlight your ability to engage with customers and build loyalty, as this is crucial for a Floor Manager role.
✨Exhibit Leadership Qualities
Be ready to discuss your experience in coaching and leading teams. Share instances where you've motivated others or contributed to team objectives, as this will show your capability to support the store management team.
✨Prepare for Operational Questions
Understand the operational tasks involved in the role, such as stock counts and maintaining visual presentation standards. Be prepared to explain how you would ensure these tasks are completed efficiently while upholding brand standards.
