Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support core operations like scheduling, customer queries, and inventory management.
- Company: Join a leading IT services company focused on innovative solutions and sustainability.
- Benefits: Enjoy competitive salary, healthcare schemes, life assurance, and free parking.
- Why this job: Be part of a dynamic team and grow your career in a supportive environment.
- Qualifications: Experience in similar roles with strong interpersonal skills and Microsoft Office proficiency.
- Other info: This is a full-time, office-based role with opportunities for professional development.
The predicted salary is between 19800 - 25800 £ per year.
An opportunity has arisen for a Service Administrator / Operations Administrator to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions.
As a Service Operations Administrator, you will be supporting core operations such as consumables handling, engineer scheduling, and administrative coordination across internal systems.
This full-time, permanent role is office-based offering a starting salary of £23,810 and benefits.
You will be responsible for:
* Acting as the initial point of contact for customer and internal queries via phone, email, or ticketing system
* Coordinating responses to consumable-related queries and keeping customers regularly updated
* Managing the Meter Management programme, including monitoring and reporting
* Scheduling engineering visits and liaising with clients to confirm arrival times
* Maintaining accurate asset and inventory records
* Ensuring training and knowledge are kept up to date
* Performing administrative duties with accuracy and diligence
What we are looking for:
* Previously worked as a Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Office Administrator, Service Desk Administrator or in a similar role.
* Strong interpersonal skills and a professional telephone manner
* Skilled in Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams
* A customer-focused mindset with pride in delivering quality service
* Comfortable working in a fast-paced environment with varied responsibilities
What\’s on offer:
* Competitive salary
* Company-sponsored healthcare schemes
* Life assurance and critical illness cover
* Free on-site parking
* Workplace pension scheme
This is a fantastic opportunity for a Service Operations Administratorto join a dynamic team and grow your career in a supportive operational environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
More Jobs from Additional Resources Ltd.
#J-18808-Ljbffr
Service Administrator employer: Additional Resources Ltd.
Contact Detail:
Additional Resources Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific IT services mentioned in the job description, such as managed print and cybersecurity. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customer queries, showcasing a professional telephone manner and clear written communication can set you apart from other candidates.
✨Tip Number 3
Get comfortable with Microsoft Office applications, particularly Excel and Outlook, as these are essential for managing schedules and records. Consider taking a quick online course or tutorial to brush up on any skills you might need.
✨Tip Number 4
Highlight your ability to work in fast-paced environments by preparing examples from your previous roles. Be ready to discuss how you managed multiple tasks effectively, as this will resonate well with the demands of the Service Administrator position.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Administrator or in similar roles. Emphasise your skills in customer service, Microsoft Office applications, and any previous administrative duties that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer queries, manage schedules, and maintain accurate records.
Highlight Interpersonal Skills: In your application, emphasise your strong interpersonal skills and professional telephone manner. Provide examples of how you've successfully communicated with customers or colleagues in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an administrative role.
How to prepare for a job interview at Additional Resources Ltd.
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with tasks like consumables handling, engineer scheduling, and administrative coordination. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Interpersonal Skills
Since strong interpersonal skills are crucial for this position, prepare examples of how you've effectively communicated with customers or colleagues in previous roles. Highlight your professional telephone manner and ability to handle queries efficiently.
✨Demonstrate Your Technical Proficiency
Be ready to discuss your experience with Microsoft Office applications, especially Excel and Outlook. You might be asked to explain how you've used these tools in past roles, so think of specific examples that showcase your skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as managing customer queries or scheduling engineering visits. Practise your responses to these scenarios to show that you can think on your feet and prioritise effectively in a fast-paced environment.
