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- Tasks: Diagnose and resolve technical support tickets while collaborating with the engineering team.
- Company: Join Veeqo, a leading software for Amazon sellers, focused on innovation and customer service.
- Benefits: Enjoy a dog-friendly office, flexible work-life balance, and monthly social events.
- Why this job: Be part of a passionate team that values collaboration and personal growth in a relaxed atmosphere.
- Qualifications: Experience in technical support or software development; problem-solving skills are essential.
- Other info: Opportunity to develop internal documentation and enhance your technical knowledge.
The predicted salary is between 30000 - 42000 £ per year.
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Second Line Support Engineer, Veeqo, Swansea
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Client:
Veeqo Limited – L69
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2a9135f41917
Job Views:
11
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.
Key job responsibilities
– Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate.
– Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution.
– Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.
About the team
Veeqo ( is Amazon’s Free Shipping and Inventory Management Software, allowing Amazon sellers to manage orders across a range of ecommerce websites and marketplaces and purchases shipping labels with the lowest commercial rates from major shipping carriers.
We are a transparent, collaborative organization that values driven, adaptable team members focused on getting the job done. We all approach every task with passion – no matter the scale. Our friendly, supportive team works hard but prioritizes a healthy work-life balance. We care about your personal life, family, and interests outside of work.
The office has a relaxed and welcoming atmosphere (and is dog-friendly!). We also organize monthly social events for the team to help bond and enjoy each other\’s company in a more casual setting.
The following article and video illustrates a bit more about Veeqo:
BASIC QUALIFICATIONS
– Experience in technical support, or experience in software development
– Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems.
PREFERRED QUALIFICATIONS
– Bachelor\’s degree in computer science or equivalent
– Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
– Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.
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Second Line Support Engineer, Veeqo employer: Veeqo Limited - L69
Contact Detail:
Veeqo Limited - L69 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Engineer, Veeqo
✨Tip Number 1
Familiarise yourself with Veeqo's software and services. Understanding how their inventory management and shipping solutions work will give you a significant edge during interviews, as you'll be able to speak knowledgeably about the product and its features.
✨Tip Number 2
Brush up on your technical support skills, especially in diagnosing and resolving issues. Practising common troubleshooting scenarios can help you demonstrate your problem-solving abilities effectively when discussing your experience.
✨Tip Number 3
Network with current or former employees of Veeqo on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges faced by the support team, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your experience with programming or scripting languages relevant to the role. Highlighting any projects or tasks where you've used these skills can set you apart from other candidates.
We think you need these skills to ace Second Line Support Engineer, Veeqo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and software development. Emphasise your problem-solving skills and any specific programming or scripting languages you are familiar with.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your understanding of Veeqo's mission and how your skills align with their needs, particularly in diagnosing and resolving technical issues.
Showcase Relevant Experience: In your application, provide examples of past experiences where you successfully resolved technical issues or improved processes. This could include specific incidents where you escalated complex problems effectively.
Highlight Team Collaboration: Since Veeqo values collaboration, mention any experiences where you worked as part of a team to achieve a common goal. This could be in a professional setting or during academic projects.
How to prepare for a job interview at Veeqo Limited - L69
✨Showcase Your Problem-Solving Skills
As a Second Line Support Engineer, you'll need to demonstrate exceptional problem-solving abilities. Prepare examples from your past experiences where you successfully diagnosed and resolved technical issues, highlighting the tools and methods you used.
✨Familiarise Yourself with Veeqo's Products
Understanding Veeqo's software and its functionalities will give you an edge in the interview. Research their services, especially how they integrate with Amazon, and be ready to discuss how you can contribute to improving customer support.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting and support processes. Brush up on relevant programming or scripting languages mentioned in the job description, as well as common support desk software, to show your technical proficiency.
✨Emphasise Team Collaboration
Veeqo values a collaborative work environment. Be prepared to discuss how you've worked effectively within a team in the past, and share examples of how you contributed to a positive team dynamic while achieving goals.
