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- Tasks: Support customers by resolving advanced IT issues and managing migrations.
- Company: Join a fast-growing IT Managed Services business with diverse clients.
- Benefits: Enjoy hybrid working, just one day in the office per week.
- Why this job: Perfect for ambitious tech enthusiasts wanting to learn and grow in a supportive team.
- Qualifications: Experience in customer service and knowledge of Microsoft technologies preferred.
- Other info: Opportunity to gain Microsoft certifications and work on exciting projects.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by Cloud Decisions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Hybrid working – Just 1 day a week Hiring due to internal promotion Who\’s it for? Our customer is a fast-growing IT Managed Services business delivering IT services to a range of customers. They cover a variety of Microsoft EUC/Desktop technologies and you will resolve customer incidents/support issues as well as deliver some migrations. What should you know / what are tasks you\’ll do? Supporting their customer portfolio to resolve support issues to an advanced 2nd line or 3rd line within a busy remote EUC/Desktop support services team, as well as undertake some remote migration projects if you\’re interested (Remote/Hybrid) and working across a range of technologies including: Microsoft 365 M365 Admin Center Intune / Conditional Access / Autopilot Security groups DNS/DHCP Veeam Backup Ideally with the following: Project installations including Email/SharePoint Migrations Network router re-config Personality needs: Good communications and customer service mindset Strong work ethic + calm approach Be happy to work in an office 1 day a week as this is a hybrid role Please note if you work in a large enterprise organization just doing advanced customer services and logging tickets you will need to know more as I\’ve outlined above! This is a great opportunity for an ambitious support desk engineer, service desk analyst with a great positive attitude to working for customers, who wants to learn, Microsoft certify and collaborate in a great team. Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
Contact Detail:
Cloud Decisions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Team Engineer - EUC/Desktop
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description, such as M365 Admin Center and Intune. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills during any interactions with the recruitment team. Since this role emphasises a strong customer service mindset, demonstrating your ability to communicate effectively and calmly under pressure will be crucial.
✨Tip Number 3
Network with current employees or professionals in similar roles on platforms like LinkedIn. This can provide you with insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on your troubleshooting skills related to EUC/Desktop support. Being able to demonstrate your problem-solving abilities in real-time can significantly boost your chances of landing the job.
We think you need these skills to ace L2 Support Team Engineer - EUC/Desktop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft EUC/Desktop technologies. Include specific examples of how you've resolved support issues or managed migrations, as this will demonstrate your suitability for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your customer service mindset and strong work ethic, and provide examples of how you've successfully supported customers in the past.
Highlight Relevant Skills: Clearly list your technical skills related to the job description, such as experience with Microsoft 365, Intune, and Veeam Backup. This will help the hiring team see that you have the necessary expertise for the role.
Show Your Personality: Since the role requires good communication and a calm approach, consider including a brief section in your application that reflects your personality. Share a short anecdote that showcases your positive attitude and teamwork skills.
How to prepare for a job interview at Cloud Decisions
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Microsoft 365, Intune, and other relevant technologies. Be prepared to discuss specific scenarios where you've resolved technical issues or completed migrations, as this will demonstrate your hands-on experience.
✨Demonstrate Your Customer Service Skills
Since the role requires a strong customer service mindset, think of examples where you've successfully handled customer queries or complaints. Highlight your communication skills and how you maintain a calm approach under pressure.
✨Express Your Willingness to Learn
This position is ideal for someone eager to grow and learn. Be ready to talk about your desire to gain Microsoft certifications and how you plan to keep up with evolving technologies in the IT sector.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when troubleshooting issues, as this will showcase your analytical skills and ability to work in a team.
