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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards while being a keyholder.
- Company: Join Toolstation, a leading UK retailer of tools and building supplies, part of Travis Perkins plc.
- Benefits: Enjoy 22 days holiday, discounts, pension scheme, and career development opportunities.
- Why this job: Be part of a fast-paced, customer-focused team with growth potential and a supportive culture.
- Qualifications: Experience in retail or supervisory roles is preferred; a friendly attitude is essential.
- Other info: Flexible hours with early starts and late finishes; must live locally for easy commuting.
The predicted salary is between 21600 - 28800 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
What you\’ll do
Senior Store Assistant (keyholder) in Thetford
30 hours per week / Full time
We are looking for candidates who live locally and can easily commute to our store.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we\’re not just looking for what you can bring to us today – we\’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you\’re after a fast-paced role with an employee-focused retailer that\’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You\’ll be the friendly face of Toolstation, helping customers find what they need, but you\’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you\’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you\’re chatting with customers or staying efficient during busy times, you\’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers\’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you\’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You\’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you\’ll bring
A friendly personality: You\’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Accountability: you\’ve taken charge in a previous role and are happy to step up when needed
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you\’ll get
Why Join Us?
At Toolstation, your career is in your hands. You\’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We\’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We\’ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We\’re one of the UK\’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
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Senior Store Assistant - Keyholder employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. This will highlight your ability to create a positive shopping experience, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your experience with team leadership or keyholding. Even if your past roles weren't directly in retail, emphasising your reliability and accountability can set you apart from other candidates.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied hours. Since the store operates from early morning to late evening, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Senior Store Assistant - Keyholder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles where you were a keyholder or supervised team members. Emphasise your customer service skills and any hands-on retail experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your personality aligns with Toolstation's values and your commitment to providing outstanding customer service.
Showcase Your Flexibility: Since the role requires early starts and late finishes, mention your availability and willingness to work flexible hours. This shows that you are reliable and committed to the job.
Highlight Your Proactive Approach: Discuss any experiences where you took initiative in previous roles. This could include examples of how you improved customer experiences or contributed to team success, which is crucial for a keyholder position.
How to prepare for a job interview at Toolstation
✨Show Your Customer Service Skills
As a Senior Store Assistant, you'll be the friendly face of Toolstation. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you can help customers find what they need.
✨Demonstrate Reliability and Accountability
The role requires someone who can be trusted with keyholder responsibilities. Be prepared to share experiences where you've taken charge or been reliable in previous roles, highlighting your commitment to the team.
✨Be Ready for Hands-On Work
This job involves physical tasks like handling deliveries and stocking shelves. Show enthusiasm for getting stuck in and discuss any relevant experience you have with similar duties.
✨Express Your Interest in Growth Opportunities
Toolstation values employees who want to grow within the company. Mention your career aspirations and how you see yourself progressing in the retail environment, showing that you're keen to develop your skills.
