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Service Design and Transition Manager
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BJSS
Service Design and Transition Manager

Service Design and Transition Manager

Swansea Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead service design and transition processes, ensuring quality and consistency across multiple clients.
  • Company: BJSS is a dynamic tech consultancy focused on managed services and innovative solutions.
  • Benefits: Enjoy flexible benefits, hybrid working, industry-leading health plans, and generous annual leave.
  • Why this job: Join a supportive team culture with opportunities for growth and impactful work in tech.
  • Qualifications: Experience in ITIL service processes and strong interpersonal skills are essential.
  • Other info: Engage in a vibrant social calendar and contribute to community initiatives.

The predicted salary is between 43200 - 72000 £ per year.

About the Role

As the Service Design and Transition Manager, you will work closely with Service Design and Transition Lead and have the following key responsibilities:

Thought Leadership

  • Provide input to our Managed Service Design and Transition Strategy
  • Help to develop robust and repeatable templated Service Design, Transition & Acceptance processes
  • Aligning Service Design and Transition to business processes

    • Objectives

    To create a set of artefacts that can be repeatedly used across multiple clients to ensure a high level of quality and consistency are achieved for Service Discovery, Design and Transition.

  • Service Discovery Current Support – capturing and understanding the ‘as is’Maturity assessment – where appropriate/needed conducting a service support maturity assessment
  • Service Design Service Design PackageDefine Service Support Scope – Scope of the services to be supported including the application and infrastructureDefine Service Support ModelAgree Service Level AgreementsDefine Service Process ModelAgree Support Runbook contentAgree toolset needed to provide support and monitorDefine Roles and ResponsibilitiesDefine Managed Service reports and reviewsDefine Service Transition PlanDefine the Security approachAgree third party integration
  • Service Transition Build the Service Transition planFollow and report on Service Transition TimelinesAgree Service Transition milestoneCreate and maintain Service Acceptance CriteriaCreate the required support processesSetup and configure the toolsetEstablish the monitoring and alerting toolsDefine Tech handover approachEnvironment handover and timescalesHandover to the SDMs

    • People Management

    Provide support and mentoring to those who join the Service Design and Transition function.

    Raising awareness of BJSS (Managed Services)

    Support the raising awareness of BJSS (Managed Services) both internally and externally by being involved in both internal and external events and other forms of communication for example townhalls, conferences, meet ups, Spotlight.

    Collective Management Responsibilities

  • Support Recruitment
  • Learning & Development
  • Academy Support
  • Events & Marketing
  • Business Development, Bids & Pre-sales
  • To provide Service Management and Managed Service consultancy for perspective client engagements
  • To work with the wider business and support the early involvement of Managed Service in client conversations
  • Flexibility to work in a Service Delivery Manager operational role across a number of Managed Service engagements, varying in specialism and discipline, as per client and project demands

    • About You

    We’d love to hear from you if:

  • You lead by example.
  • You can take responsibility and have a mind-set for continuous improvement.
  • You have strong interpersonal skills and can listen to others.
  • You have good presentation skills both written and verbal.
  • You can inspire and motivate team members.
  • You can provide effective feedback.
  • You can mentor and guide team members.

    • Overall, you are ambitious, enthusiastic, and looking to help grow BJSS while maintaining the positive working culture that we have established in Managed Service.

    Experience

  • Deep and wide experience of ITIL service process architecture, service design, service transition and implementation in large-scale service management organisations
  • Experienced in Service Operations across a range of Managed Services engagements
  • End-to-end and appropriate Managed Services architecture and design that meets the customer’s needs including creation and delivery of presentations and supporting bid material
  • Track record in delivering Continuous Service Improvements
  • Experience with a wide range of service management toolsets
  • Wide ranging experience of Design and Implementing new service structures

    • Some of the Perks

  • Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
  • Industry leading health and wellbeing plan – we partner with several wellbeing support functions to cater to each individual\’s need, including 24/7 GP services, mental health support, and other
  • Life Assurance (4 x annual salary)
  • 25 days annual leave plus bank holidays
  • Hybrid working – Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
  • Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
  • An industry-leading referral scheme with no limits on the number of referrals
  • Flexible holiday buy/sell option
  • Electric vehicle scheme
  • Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly
  • Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
  • You will become part of a squad with people from different areas within the business who will help you grow at BJSS
  • We have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers
  • GymFlex gym membership programme

    • Service Design and Transition Manager employer: BJSS

    BJSS is an exceptional employer that fosters a collaborative and innovative work culture in Swansea, offering a range of benefits including flexible working arrangements, industry-leading health and wellbeing support, and extensive training opportunities. Employees are encouraged to grow through mentorship and involvement in diverse projects, while enjoying a vibrant social calendar that strengthens community ties within the company.
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    Contact Detail:

    BJSS Recruiting Team

    View BJSS Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land Service Design and Transition Manager

    ✨Tip Number 1

    Familiarise yourself with ITIL service processes, as this role heavily relies on them. Brush up on your knowledge of service design and transition frameworks to demonstrate your expertise during discussions.

    ✨Tip Number 2

    Network with professionals in the Managed Services sector. Attend relevant events or webinars where you can meet people from BJSS or similar companies, as personal connections can often lead to job opportunities.

    ✨Tip Number 3

    Prepare to discuss your experience with service management toolsets. Be ready to share specific examples of how you've implemented these tools in past roles, as this will showcase your practical knowledge.

    ✨Tip Number 4

    Showcase your leadership skills by preparing examples of how you've mentored or guided team members in previous positions. This will align well with the expectations for the Service Design and Transition Manager role.

    We think you need these skills to ace Service Design and Transition Manager

    ITIL Service Management
    Service Design and Transition
    Service Level Agreement (SLA) Management
    Service Process Modelling
    Stakeholder Engagement
    Project Management
    Presentation Skills
    Interpersonal Skills
    Mentoring and Coaching
    Service Support Model Development
    Toolset Configuration and Management
    Service Acceptance Criteria Definition
    Continuous Improvement Mindset
    Flexibility in Service Delivery

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Design and Transition Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.

    Tailor Your CV: Customise your CV to highlight relevant experience in ITIL service process architecture, service design, and transition. Use specific examples that demonstrate your ability to lead teams and manage service delivery effectively.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with BJSS's values and objectives, and provide examples of how you've successfully managed similar projects in the past.

    Highlight Soft Skills: In your application, emphasise your interpersonal skills, ability to mentor others, and your approach to continuous improvement. These qualities are essential for the Service Design and Transition Manager role and should be clearly articulated.

    How to prepare for a job interview at BJSS

    ✨Understand the Role

    Make sure you have a clear understanding of the responsibilities and expectations of a Service Design and Transition Manager. Familiarise yourself with key concepts like service design, transition processes, and ITIL frameworks, as these will likely come up during your interview.

    ✨Showcase Your Experience

    Prepare to discuss your previous experience in service management and how it relates to the role. Highlight specific projects where you've successfully implemented service design or transition strategies, and be ready to explain the outcomes.

    ✨Demonstrate Leadership Skills

    Since the role involves mentoring and guiding team members, be prepared to share examples of how you've led teams in the past. Discuss your approach to inspiring and motivating others, as well as how you handle feedback and continuous improvement.

    ✨Ask Insightful Questions

    Prepare thoughtful questions about the company's service design and transition strategies, as well as their culture and values. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.

    Service Design and Transition Manager
    BJSS
    Location: Swansea
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    • Service Design and Transition Manager

      Swansea
      Full-Time
      43200 - 72000 £ / year (est.)
    • B

      BJSS

      500-1000
      View BJSS Profile
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