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- Tasks: Facilitate the mortgage process from application to funding, ensuring smooth customer experiences.
- Company: Together is a diverse and inclusive company committed to supporting its employees.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Join a dynamic team where your attention to detail makes a real impact on customers' lives.
- Qualifications: Strong communication skills and a keen eye for detail are essential; previous admin experience is a plus.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Mortgage Operations Administrator, Cheadle
Client:
Together
Location:
Cheadle, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
b747e6a96f3e
Job Views:
4
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
Job Description
As a Mortgage Operations Administrator, you will act as the facilitator between Together and the customer, introducer and solicitor from the point of application through to completion. You will ensure that the customer documentation is managed effectively to enable a smooth and speedy journey from application to funding.
As an Mortgage OperationsAdministrator, we are looking for someone to:
- Handle all data entry for new direct cases before submission to ensure that all relevant information is included with a high level of accuracy
- Prepare case files for Case Managers to enable timely and appropriate underwriting decisions
- Manage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with the customer and intermediaries where necessary
- Review and check all documentation on cases pre funding in order to mitigate risk and minimise potential financial losses
- Develop relationships with the panel of solicitors in order to enhance their knowledge of the internal process
- Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers
Qualifications
Essential
- Excellent communication skills, with a commitment to minimising customer effort and maximising business goals
- Previous experience in an administration role
- Understanding of what a good customer outcome looks like
- High degree of accuracy and a keen attention to detail
- Excellent planning and organisational skills that enable cases to be funded in the optimum timeframe
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Additional Information
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you\’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 25/06/2025 by TN United Kingdom
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Mortgage Operations Administrator employer: Together
Contact Detail:
Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Operations Administrator
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding key concepts like underwriting, case management, and customer documentation will help you communicate effectively during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Network with professionals in the mortgage industry. Attend local events or join online forums to connect with people who work in similar roles. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare for common interview questions related to customer service and administration. Think about specific examples from your past experiences that showcase your attention to detail and organisational skills, as these are crucial for the Mortgage Operations Administrator role.
✨Tip Number 4
Research Together as a company. Understand their values, culture, and recent developments in the mortgage sector. This knowledge will not only help you tailor your responses but also show your genuine interest in being part of their team.
We think you need these skills to ace Mortgage Operations Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mortgage Operations Administrator. Highlight your relevant experience and skills that align with the job description.
Tailor Your CV: Customise your CV to reflect the essential qualifications mentioned in the job description. Emphasise your communication skills, attention to detail, and any previous administrative experience.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and how your background makes you a suitable candidate. Mention specific examples of how you've minimised customer effort or maximised business goals in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as accuracy is crucial for this role. A polished application reflects your attention to detail.
How to prepare for a job interview at Together
✨Showcase Your Communication Skills
As a Mortgage Operations Administrator, excellent communication is key. Be prepared to demonstrate how you've effectively communicated with customers and colleagues in previous roles. Use specific examples to highlight your ability to minimise customer effort while achieving business goals.
✨Emphasise Attention to Detail
Given the importance of accuracy in this role, make sure to discuss your keen attention to detail. You could mention any past experiences where your meticulousness helped avoid errors or improved processes, especially in data entry or documentation review.
✨Demonstrate Organisational Skills
The role requires excellent planning and organisational skills. Prepare to talk about how you manage your workload, prioritise tasks, and ensure deadlines are met. Sharing specific strategies or tools you use can help illustrate your capabilities.
✨Build Rapport with Examples
Developing relationships with solicitors and other stakeholders is crucial. Think of instances where you've successfully built rapport in a professional setting. Discuss how these relationships contributed to smoother operations or better outcomes for customers.
