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- Tasks: Create exceptional dining experiences for guests in a luxury hotel setting.
- Company: Join Pan Pacific London, a prestigious hotel known for its elegant design and top-notch service.
- Benefits: Enjoy perks like extra days off, wellness activities, and discounts on food and spa treatments.
- Why this job: Be part of a supportive team focused on guest satisfaction and personal development.
- Qualifications: No specific experience required, just a passion for hospitality and a positive attitude.
- Other info: Opportunities for growth and internal development within a global hotel brand.
The predicted salary is between 24000 - 36000 £ per year.
WHO ARE WE
Nestled in the heart of London\’s
prestigious Square Mile, Pan Pacific
London seamlessly blends graceful luxury,
innovative wellness, world-class dining, and exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor,
complete with an infinity pool, advanced gym, and
indulgent spa treatments.
At Pan Pacific
London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
We\’re on
the looking for a passionate and guest-focused Part-Time In Room Dining Night Server to become a valued part
of our outstanding In Room Dining team at Pan Pacific London.
You bring
confidence, empathy, and professionalism to every interaction, whether with
guests or colleagues. Calm under pressure and committed to excellence, you
strive to create memorable experiences at every opportunity.
If you
take pride in your work, pay close attention to detail, and consistently put
people at the heart of everything you do, we would be delighted to hear from
you.
JOB SUMMARY
As a Part-Time night Server in our In Room Dining department, you will play a key role in delivering
exceptional, personalised experiences for every guest. You will be a true
ambassador of Pan Pacific London, ensuring every interaction reflects our
commitment to excellence. You will work approximately 20 hours per week, typically over two 10-hour night shifts. Flexibility regarding working days each week is required to meet business needs. Your responsibilities will include, but are not
limited to:
·
Set trolleys and trays according to orders and
standards
·
Make sure all linen, cutlery, glasses and
dishes are clean and well-presented prior to delivering to the guest
·
Accurately record all orders delivery
·
Have full knowledge and understanding of all
food and beverage items in the menu
·
Clear trolleys and trays from guest rooms and
corridors
YOUR BENEFITS WORKING AS A PART-TIME IN ROOM DINING NIGHT SERVER AT PAN PACIFIC LONDON
As a company, we take pride in our close-knit
culture, commitment to development, and focus on wellbeing. Here\’s what we
offer:
·
Access to Mental Health
First Aiders
·
An extra day off to
celebrate your birthday
·
Cycle to Work Scheme
·
Employee Referral Scheme
·
Season Ticket Loan
·
Enhanced Maternity and
Paternity Policies
·
Eye Care Voucher Scheme
·
Social and Employee
Wellness Activities
·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors
·
Two hotel-wide social
events per year, plus additional team gatherings
·
Flexible Work Policy
·
Complimentary dry
cleaning for uniforms and work attire
·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year
·
Guest Experience
Programme
·
50% Discount on Food and
25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
·
30% Discount on internal
spa treatments
·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties
·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group
·
Complimentary meals
prepared daily by our chefs
·
Two fully paid Study
Days per year (in addition to annual leave)
·
Two fully paid Volunteer
Days per year (in addition to annual leave)
·
Career Progression,
we\’re committed to coaching and supporting your internal development within Pan
Pacific Hotels Group
·
Additional perks through
YuLife
·
Dedicated discounts with
local eateries
ABOUT PAN
PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific
Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced
suites across 22 cities in Asia Pacific, North America, and Europe—including
seven new openings by 2025. Known for sincere and graceful service, Pan Pacific
is the trusted choice for guests seeking refined, memorable experiences.
Join Our
Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star
property, is proudly located in the vibrant heart of the City. We are honoured
to have received multiple prestigious accolades, including:
·
Hotel of the Year –
Group | Catey Awards
·
Hotel of the Year –
London (2022/2023) | AA Hospitality Awards
·
Forbes Five-Star Rating
| 2022/2023
·
Forbes Five-Star Rating
| 2023/2024
·
Forbes Five-Star Rating
| 2024/2025
·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2023/2024
·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2024/2025
Please note: All applicants for
the role of Part-Time In Room Dining Night Server must have the legal right to live and work in the UK without
any restrictions. Proof of eligibility will be required from all candidates at
the interview stage.
In Room Dining Server employer: Pan Pacific London
Contact Detail:
Pan Pacific London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Server
✨Tip Number 1
Familiarise yourself with the Pan Pacific London and its dining offerings. Understanding their menu and the unique aspects of their service will help you stand out during any informal conversations or networking opportunities.
✨Tip Number 2
Showcase your passion for guest service by sharing relevant experiences in your discussions. Whether it's a previous role or a personal anecdote, demonstrating your commitment to exceptional service can leave a lasting impression.
✨Tip Number 3
Prepare to discuss how you handle pressure and maintain professionalism in challenging situations. The ability to remain calm and composed is crucial in the hospitality industry, especially in a fast-paced environment like in-room dining.
✨Tip Number 4
Engage with current employees or alumni from Pan Pacific London on social media platforms. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace In Room Dining Server
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an In-Room Dining Server. Familiarise yourself with the expectations outlined in the job description, such as attention to detail and guest interaction.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or customer service. Emphasise skills like empathy, professionalism, and the ability to work under pressure, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your commitment to service and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at Pan Pacific London
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing exceptional service during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with the values of Pan Pacific London.
✨Demonstrate Calmness Under Pressure
In the hospitality industry, things can get hectic. Be prepared to discuss situations where you successfully managed stress or handled difficult guests. This will showcase your ability to remain composed and professional, which is crucial for an In-Room Dining Server.
✨Know the Menu Inside Out
Familiarise yourself with the food and beverage offerings at Pan Pacific London before the interview. Being able to discuss menu items confidently will demonstrate your commitment to the role and your readiness to provide informed recommendations to guests.
✨Highlight Attention to Detail
Since the role involves setting up trolleys and trays to high standards, be ready to talk about how you ensure quality and presentation in your work. Mention any past experiences where your attention to detail made a significant impact on guest satisfaction.
