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For Companies At a Glance
- Tasks: Support tenants by answering calls, reporting repairs, and managing property compliance.
- Company: Join ICG School of Casino and Hospitality Management, a leader in property services.
- Benefits: Enjoy 25-30 days annual leave, private medical scheme, and a rewards platform.
- Why this job: Be part of a dynamic team and gain valuable experience in customer service.
- Qualifications: Experience in customer service is essential; honesty and integrity are key values.
- Other info: This is a maternity cover role; verify your right to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor – Maternity Cover
Join to apply for the Customer Service Advisor – Maternity Cover role at ICG School of Casino and Hospitality Management.
Role Overview
We have an exciting opportunity for an experienced Customer Service Advisor to join The Hub Property Services team on a fixed-term basis supporting a Maternity Cover.
The job involves answering inbound calls from tenants, reporting repairs, managing estate-related matters, and coordinating property compliance services for residential, commercial, and agricultural properties within Savills Rural & Projects Division. Additional administrative duties related to property management are also part of this role.
Click here to download the full job specification. Please ensure you read this before applying.
What We Offer You
- Career and Professional Development
- 25-30 Days Annual Leave, depending on grade
- Life Assurance
- Private Medical Scheme
- Virtual GP
- Global Mobility Scheme
- Rewards Platform
- Company Pension Scheme
- Enhanced Incremental Annual Leave
Find out more about Savills\’ benefits.
Team Overview
The team comprises 20 members, including a Head of Property Services, Operations Manager, service delivery managers, a Deputy Service Delivery Manager, a data analyst, and 14 Customer Service Advisors based in Peterborough.
This role does not qualify for skilled worker visa sponsorship. Please verify your right to work in the UK before applying.
We expect honesty and integrity from our employees and take attempts to bypass our policies seriously.
Recruitment Agencies
We only pay agency fees for agencies with a signed agreement and that have been contacted by our recruitment team. Unsolicited CVs or proposals are not accepted and will be deemed as acceptance of this policy.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industry: Administrative and Support Services
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Customer Service Advisor - Maternity cover employer: ICG School of Casino and Hospitality Management
Contact Detail:
ICG School of Casino and Hospitality Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Maternity cover
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Customer Service Advisor in property management. Understanding the nuances of handling tenant inquiries and coordinating repairs will help you stand out during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively resolved customer issues in the past. This role requires strong interpersonal skills, so be ready to discuss your approach to customer service.
✨Tip Number 3
Research Savills and their approach to property management. Being knowledgeable about their values and services can help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Network with current or former employees of Savills if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview preparation.
We think you need these skills to ace Customer Service Advisor - Maternity cover
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight relevant experience in customer service and property management.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service roles, highlighting any experience with inbound calls, repairs reporting, and property compliance services. Use bullet points for clarity.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that make you a great fit for the team, such as communication skills and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ICG School of Casino and Hospitality Management
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Service Advisor, especially in relation to property management. Familiarise yourself with common issues tenants face and how to address them effectively.
✨Demonstrate Your Communication Skills
Since the role involves answering inbound calls, practice clear and concise communication. Be prepared to showcase your ability to handle difficult conversations and provide excellent customer service.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experience where you've successfully resolved issues for customers. Highlight your approach to problem-solving and how it can benefit the team at ICG School of Casino and Hospitality Management.
✨Research the Company Culture
Understanding the values and culture of Savills will help you align your answers with what they are looking for. Be ready to discuss how your personal values match those of the company and how you can contribute positively to the team.
