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- Tasks: Manage client queries through phone, email, and live chat while providing top-notch customer service.
- Company: Join Nucleus Financial Platforms, a leader in making retirement rewarding and prioritising people.
- Benefits: Enjoy flexible working options, a non-contributory pension, bonuses, and health initiatives.
- Why this job: Be part of a collaborative team focused on growth, personal development, and social responsibility.
- Qualifications: Reliability, organisation, multitasking skills, and previous pension platform experience are desirable.
- Other info: This role offers opportunities for career progression in a diverse and inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
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Client Relations Administrator, Edinburgh
Location: Edinburgh, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
db8d2ef69f9c
Job Views:
45
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
About the role
We’re looking for customer-obsessed and organized individuals to join our Client Solutions department. The Client Relations Administrator plays a key role in managing designated firms and handling customer queries via phone, email, and live chat. Providing exceptional customer service is fundamental, balancing client needs with workload management. You will join a collaborative team that supports growth and development, with opportunities for career progression.
About you
You are reliable, highly organized, and skilled at multitasking. You work well in teams and take pride in delivering excellent customer service. Previous pension platform experience is desirable. You enjoy being proactive, driving improvements, managing your workload, and contributing to a positive culture. You are accountable, eager to learn, and committed to personal development.
About us
We are the Nucleus Financial Platforms group, dedicated to making retirement more rewarding. We prioritize our people, fostering a culture of partnership, collaboration, and social responsibility. We value diversity and inclusion, believing they enhance our ability to serve our customers and innovate. We offer comprehensive benefits, including a non-contributory pension, bonus, parental leave, health initiatives, and flexible working options.
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Client Relations Administrator employer: Nucleus Financial
Contact Detail:
Nucleus Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Administrator
✨Tip Number 1
Familiarise yourself with the company culture and values at StudySmarter. Understanding our commitment to diversity, inclusion, and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss your previous experience in customer service, especially any roles where you've managed queries through various channels like phone, email, or live chat. Highlight specific examples that demonstrate your organisational skills and ability to multitask.
✨Tip Number 3
Showcase your proactive nature by thinking of ways you could improve client relations processes. Be ready to share these ideas during your interview to demonstrate your commitment to driving improvements.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide valuable insights into the role and the team dynamics, which you can leverage during your application process.
We think you need these skills to ace Client Relations Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Client Relations Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any previous roles related to client relations. Use bullet points for clarity and focus on achievements that demonstrate your organisational and multitasking skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific examples of how you have provided exceptional customer service in the past and how you can contribute to the positive culture at Nucleus Financial Platforms.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Client Relations Administrator.
How to prepare for a job interview at Nucleus Financial
✨Showcase Your Customer Service Skills
As a Client Relations Administrator, exceptional customer service is key. Be prepared to share specific examples of how you've handled customer queries in the past, whether via phone, email, or live chat. Highlight your ability to balance client needs with workload management.
✨Demonstrate Organisational Skills
This role requires strong organisational skills and the ability to multitask. During the interview, discuss how you prioritise tasks and manage your time effectively. You might want to mention any tools or methods you use to stay organised.
✨Emphasise Team Collaboration
The company values teamwork, so be ready to talk about your experiences working in collaborative environments. Share instances where you contributed to a team project or helped a colleague, showcasing your ability to work well with others.
✨Express Your Eagerness to Learn
The role encourages personal development, so convey your enthusiasm for learning and growing within the company. Discuss any relevant training or courses you've undertaken and how they have prepared you for this position.
