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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and support at the Aspire Assist Helpdesk.
- Company: Landsec is a leading property development and investment company focused on creating lasting value.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a performance-based bonus plan.
- Why this job: Be part of a collaborative team that values your input and fosters personal growth.
- Qualifications: Customer service experience and proficiency in Outlook, Excel, and Word are essential.
- Other info: We promote diversity and inclusion, ensuring everyone can thrive in our workplace.
We’re Landsec
At Landsec, we believe great things happen when we work together. We’re committed to high standards and creating outcomes where everyone wins. Nothing in our history has happened by chance. Every place we identify is for its potential to create lasting value. Every partnership we form with our communities and our customers is to create shared success. And every person that works at Landsec joins to bring their skills and talent to shape the next chapters of our story.
Our culture is shaped by our purpose and our people, led by the high performing leaders in high performing teams. It is this combination that allows us to achieve competitive advantage, powering our differentiators and ultimately driving our growth.
Purpose of job
Aspire is a collaborative and cohesive team of Service Partners operating with the same goals, ideals, culture, and values.
We work together to provide our Customers with the best possible experiences within our properties, creating a fun, engaging and productive environment for our teams to feel safe, empowered and supported and to take pride in their work and to realise their own potential.
Provide a best-in-class service that delivers excellent service to our customers, underpinned by our purposes – Live well, Build well and Act well.
Location
The role will be based in the Aspire Assist helpdesk office in 123 Victoria Street.
The team
As the Aspire Assist Helpdesk Apprentice you will join a team driven to deliver the very best service to Landsec customers and build strong, collaborative relationships with Aspire Service Partners.
The Role
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Take Customer and Workplace Team helpdesk calls and emails relating to queries on our properties.
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Logging calls in the helpdesk system and assigning to the correct Service Partner.
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Prioritise work in accordance with agreed timeframes.
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Communicate professionally and effectively with all customers, on the phone and email.
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Propose new and innovative ideas that will help to make the service we deliver more streamlined and improve communication between the helpdesk, customers and the Workplace team.
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Supporting Aspire Service Partners in achieving tasks within set timelines.
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Answer external calls via switchboard. Ensure salutations are professional and all calls are transferred quickly and efficiently. Messages taken are accurate and communicated with all required information.
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Take a proactive approach to Customer issues.
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Take ownership of the customer experience end to end. Be responsible for Customers Helpdesk Tickets, general queries and requests.
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Develop a relationship with Aspire Service Partners, their helpdesk teams and administrators to ensure the best possible service is experienced by our customers.
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Encourage Customers to use the Aspire Assist portal to raise queries. Drive queries through the Portal to promote streamlined ways of working and accurate reporting.
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Support the Aspire Assist Helpdesk Supervisor in rolling out new processes.
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Raise purchase order tickets through the helpdesk.
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Attend monthly Workplace team meetings to keep updated on company news, process changes and customer focuses.
Knowledge, experience, and qualifications
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Customer service experience
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Competent in Outlook, Excel and Word
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Clear and professional communication skills
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Able to work on own initiative
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Can demonstrate a strong understanding of what great customer service means
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Excellent timekeeping
Life and Benefits at Landsec
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Below are some of our core benefits, make sure to visit our My Total Reward page for more information.
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Performance based annual bonus plan
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25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
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Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
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Private medical insurance, Health Cash Plan, Life assurance and income protection.
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Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
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Two different share plans enabling you to share in the success you will help to build
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Up to 4 working days to volunteer per year and \’Give As You Earn\’ programmes allowing you to donate to charities straight out of your pay and we top up by 20%
And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause
Diversity and Inclusion
At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
We strive to ensure all our information, and services are accessible to andusableby everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailingrecruitmentqueries@landsec.com
To find out more about our approach, visit our Diversity and Inclusion page.
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Aspire Assist Agent Apprenticeship employer: Landsec
Contact Detail:
Landsec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aspire Assist Agent Apprenticeship
✨Tip Number 1
Familiarise yourself with Landsec's values and culture. Understanding their commitment to collaboration and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves professional interactions with customers and partners, being articulate and clear will set you apart.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will demonstrate your ability to take ownership of customer experiences.
✨Tip Number 4
Research the Aspire Assist portal and be ready to discuss how you would encourage customers to use it effectively. This shows initiative and a proactive mindset, which are key for this role.
We think you need these skills to ace Aspire Assist Agent Apprenticeship
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Aspire Assist Agent Apprenticeship. Tailor your application to highlight how your experiences align with these requirements.
Showcase Customer Service Skills: Since customer service experience is crucial for this role, provide specific examples in your CV and cover letter that demonstrate your ability to deliver excellent service and handle customer queries effectively.
Highlight Teamwork and Communication: Emphasise your ability to work collaboratively within a team. Mention any past experiences where you successfully communicated with colleagues or customers, as this is essential for the role at Landsec.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your enthusiasm for the role but also outlines how your values align with Landsec's purpose of creating shared success. Make sure to mention your proactive approach to problem-solving.
How to prepare for a job interview at Landsec
✨Understand the Company Culture
Before your interview, take some time to research Landsec's values and culture. They emphasise collaboration and high standards, so be prepared to discuss how you can contribute to a positive team environment.
✨Showcase Your Customer Service Skills
As an Aspire Assist Agent, excellent customer service is key. Be ready to share specific examples from your past experiences where you provided outstanding service or resolved customer issues effectively.
✨Demonstrate Initiative and Proactivity
The role requires taking ownership of customer experiences. Think of instances where you took the initiative to improve a process or solve a problem without being prompted, and be ready to discuss these during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Practice responding to scenarios related to customer queries or helpdesk operations, highlighting your problem-solving skills and communication abilities.
