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- Tasks: Manage and analyse key corporate contracts, ensuring performance meets specifications.
- Company: Join a dedicated team within the Council's Resources Directorate in Stevenage.
- Benefits: Enjoy a competitive salary with opportunities for progression and flexible working options.
- Why this job: Make a real impact by improving contract processes and delivering quality services to the community.
- Qualifications: Experience in contract management and strong communication skills are essential.
- Other info: We welcome applications from all backgrounds and guarantee interviews for candidates with disabilities.
The predicted salary is between 28300 - 30000 £ per year.
Job Number HCC28222 Location Stevenage Directorate Resources Salary Range £33,366 opportunity to progress to £36,124 pa (pro-rata for part-time) Contract Type Permanent Full Time/Part Time Part Time Closing date 06-Jul-2025
Job Title: Contracts Services Officer
Starting Salary: £33,366 opportunity to progress to £36,124 per annum (pro rata for part time) – pay award pending
Hours: 22
Location: Stevenage/Hybrid
Contract Type: Permanent
Directorate: Resources
About the team
The role supports the performance and management of key corporate contracts within the Property team to ensure robust contract and performance management practices are adhered to. We are looking for a candidate who understands the need to follow contractual procedures and has good attention to detail.
Key stakeholders will include Council Contract Managers as well as external Contract Representatives to ensure contracts are delivered in line with the specification and performance requirements.
The role is part of a small team of 5 where other team members focus on the procurement and preparation of contracts.
The role will encourage the successful candidate to bring new ideas on how to improve current processes around the performance and management of contracts.
About the role
- Create and maintain accurate records for monitoring and scoring contract key performance indicators in line with contract requirements.
- Analyse and present information on contract performance, drawing conclusions and identifying trends that may require action.
- Attend contract management meetings and ensure detailed minutes/actions are captured and lead on contract performance elements.
- Capture contractual changes and follow procedures for relevant change control/variation documents.
- Ensure any actions agreed at contract management meetings are taken forward and delivered in a timely way.
- Provide information and practical routine advice in line with established procedures to ensure best practice.
- Provide specialist or procedural guidance and resolve complex issues.
- Respond and resolve enquiries and problems and judge when to pass onto or involve others to ensure a professional service is delivered to both internal and external stakeholders.
- Support contract managers at procurement stage for developing key performance indicators that are appropriate to the service requirements.
- Keep up to date with changes in contractual requirements.
About you
- Experience in the management and performance of contracts.
- Detailed knowledge of developing and monitoring contract key performance indicators.
- Ability to organise own work, plan ahead for others, taking into account priorities.
- Ability to work independently within a framework of systems and procedures.
- Experience of preparing and presenting contract performance data that is easily understood by others.
- Competent in both written and verbal communications.
- Experience of Property related contracts such as services, consultancy and works.
- Knowledge of Public Sector procurement.
This role will give the successful candidate the opportunity to drive effective contract delivery which in turn ensures quality services and value for money for the Council.
The types of contracts can range from facilities management services such as security, waste and cleaning through to large building contracts for new schools, refurbishments to libraries, fire stations and other Council service buildings.
This job role is within the Corporate Services, level CORP9 job profile. Please locate this via:
To hear more about this opportunity please contact Tracy Brennan – 01992 556118 for an informal discussion about the role.
Interview Date: w/c 14th July 2025
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
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Contracts Services Officer employer: Hertfordshire County Council
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Services Officer
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to contract management. Understanding these metrics will not only help you in discussions but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Network with professionals in the public sector, especially those involved in contract management. Engaging with them can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed contracts or improved processes. This will showcase your ability to contribute positively to our team at StudySmarter.
✨Tip Number 4
Stay updated on current trends and changes in public sector procurement. Being knowledgeable about recent developments will set you apart as a candidate who is genuinely interested in the role and its challenges.
We think you need these skills to ace Contracts Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contract management and performance. Include specific examples of how you've developed and monitored key performance indicators, as this is crucial for the role.
Craft a Compelling Covering Paragraph: Use the short covering paragraph to showcase your skills and experiences relevant to the Contracts Services Officer position. Mention your attention to detail and ability to analyse contract performance data, as these are key aspects of the job.
Highlight Relevant Experience: In your application, emphasise any previous roles that involved managing contracts or working with public sector procurement. This will demonstrate your understanding of the requirements and procedures necessary for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and covering paragraph for any errors. Clear and professional communication is essential, so ensure your written English is accurate and easy to understand.
How to prepare for a job interview at Hertfordshire County Council
✨Understand Contract Management
Make sure you have a solid grasp of contract management principles. Be prepared to discuss your experience with managing contracts and how you've ensured compliance with contractual procedures in previous roles.
✨Showcase Your Analytical Skills
Since the role involves analysing contract performance data, be ready to provide examples of how you've successfully analysed and presented information in the past. Highlight any trends you've identified and actions you've taken based on your findings.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past challenges you've faced in contract management and how you resolved them, as well as how you would handle hypothetical situations.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've communicated complex information clearly to stakeholders. Practice articulating your thoughts on contract performance and management in a straightforward manner.
