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For Companies At a Glance
- Tasks: Lead the management of Aftersales products and programmes from research to rollout.
- Company: Join Hyundai Motor UK, a global leader in the automotive industry with ambitious growth plans.
- Benefits: Enjoy hybrid working, competitive salary, private medical insurance, and 25 days holiday.
- Why this job: Be part of a dynamic team driving innovation in the automotive service market.
- Qualifications: Ideal candidates are graduates with marketing or business experience and strong project management skills.
- Other info: Opportunity to work with cutting-edge digital platforms and enhance customer loyalty.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Aftersales Product and Programmes Manager
Based in Leatherhead, please check commute before applying
Job Purpose
We\’re looking for a strategic and commercially minded individual to lead the end-to-end management of key Aftersales products and programmes at Hyundai Motor UK. In this role, you\’ll take ownership of the full product lifecycle from research and market positioning to development and nationwide rollout. You\’ll also identify new opportunities within the service market, delivering impactful marketing plans and promotional campaigns to drive growth. Strong supplier management is key, including overseeing KPIs, tenders, contracts, and service delivery. You\’ll also help shape and deliver core digital platforms such as Hyundai Data Insight, Retailer Assisted Marketing, and Aftersales Commercial tools in line with HMUK\’s strategic direction.
We want you to:
- Lifecycle planning of key retention based product and programmes including initial research stage, market positioning, development, implementation and deployment throughout retailer network and associated channels, including but not limited to:
-
- Accident Aftercare, body shop & branded insurance programmes
- Manufacturer oil programme and associated marketing activities
- Hyundai service plans
- Hyundai service subscription programmes
- Hyundai tyre programme
- 6-10 retention programmes
- Hyundai Assisted Marketing
- Monitor product performance and manage product life cycle to maximise HMUK turnover and profit and network profitability
- Liaise with DPSM field team to improve retailer participation in Hyundai Products/Programmes resulting in an increase in purchase loyalty and service retention within the HMUK Network
- Management of integrated software solutions and suppliers e.g. Menu Pricing, Online Service Booking, etc.
- Involvement in the active management and selection process for key agency partners such as creative agencies
- Work closely with HMUK Marketing colleagues to ensure AS presence in online channels (web, mobile, app) is up to date and commensurate with the brand offering
- Development of in retailer SCALA screen marketing collateral
- Management of AS social media messaging and assets
- Compile executive level departmental business sign-off documentation as required
- Work with and supporting the Aftersales Reporting Manager and Systems teams in the data collation associated with products and programmes
- Proactively work with the retailer network to enhance product and programme offering
- Accurate completion and analysis of all routine reporting on a timely basis
- Ownership and updating relevant areas of ACE ( Aftersales Commercial Engine) retailer portal
- Coordination of retailer incentive programmes and any interactive retailer programme guides
- Support DPSM field team with HMUK AS Activities – e.g., Launch Programmes, AS Surveys, action plans and any associated analysis
- Provide new retailer launch support for the aftersales field team when required
- Production of presentations for internal meetings up to Executive Board level
About You:
- Ideally graduate level with marketing or business specialism and/or Automotive experience
- Minimum of 2 years project management, marketing or product management experience
- Strong customer service orientation
- Excellent interpersonal and communication skills – over the telephone, face-to-face and in written form
- Strong project, organisational, prioritisation and planning skills
- Problem solver; able to work under own initiative to find solutions to queries
- Self-starter who has ability to operate under pressure and to tight deadlines
- Articulate / numerate / PC literate with Microsoft packages such as Power BI and especially PowerPoint and Excel to intermediate standards
- Efficient time management
- Team player with great flexibility and willingness to learn
What we offer:
- Competitive Salary & Benefits Package
- Company Car + EV Charging
- Hybrid Working (3 days office/2 days home)
- Private Medical Insurance
- Office Lunch Allowance
- 25 Days Holidays plus Bank holidays with option to buy/sell
- Group Income Protection & Life Assurance
- Flexible Benefits & Retail Discount
- Pension 6% Matched
- Free Parking
- Access to Hyundai & Genesis Sponsored events
Information at a Glance
Posting Start Date: 14/07/2025
Location: United Kingdom
Level of Experience: Mid-Career
Employment Type: Permanent
Function: Aftersales
Subfunction:
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Aftersales Product and Programmes Manager employer: Hyundai Motor Europe GmbH
Contact Detail:
Hyundai Motor Europe GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Product and Programmes Manager
✨Tip Number 1
Familiarise yourself with Hyundai's current aftersales products and programmes. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with professionals in the automotive industry, especially those involved in aftersales management. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience with project management and marketing strategies. Be ready to share specific examples of how you've successfully managed product lifecycles or implemented marketing campaigns in previous roles.
✨Tip Number 4
Stay updated on trends in the automotive aftersales market. Being knowledgeable about emerging technologies and customer preferences can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Aftersales Product and Programmes Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, marketing, and product management. Emphasise any automotive experience and showcase your skills in customer service and communication.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your strategic mindset and how you can contribute to the lifecycle management of Aftersales products and programmes at Hyundai Motor UK.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency with Microsoft packages, especially Power BI, PowerPoint, and Excel. Highlight your organisational and planning skills, as well as your ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hyundai Motor Europe GmbH
✨Understand the Product Lifecycle
Make sure you have a solid grasp of the product lifecycle, especially in relation to aftersales products. Be prepared to discuss how you would approach each stage, from research to rollout, and provide examples from your past experience.
✨Showcase Your Project Management Skills
Highlight your project management experience, particularly any relevant projects you've led. Discuss how you prioritise tasks, manage timelines, and ensure successful delivery, as these skills are crucial for this role.
✨Demonstrate Strong Supplier Management
Be ready to talk about your experience with supplier management. Discuss how you've overseen KPIs, contracts, and service delivery in previous roles, and how you would apply that knowledge at Hyundai Motor UK.
✨Prepare for Marketing Strategy Questions
Since the role involves developing impactful marketing plans, prepare to discuss your approach to creating and executing marketing strategies. Bring examples of successful campaigns you've managed and the results they achieved.
