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- Tasks: Enhance client experience and manage queries in Margin Services Operations.
- Company: Join a leading firm in the financial services sector, driving innovation and excellence.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of financial operations with real impact.
- Qualifications: Strong communication skills and attention to detail; experience in finance is a plus.
- Other info: Collaborate across regions and functions, contributing to exciting projects and initiatives.
The predicted salary is between 36000 - 60000 £ per year.
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Margin Services Operations Service Delivery Associate, Bournemouth
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Client:
Location:
Bournemouth, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
eac29f62affa
Job Views:
27
Posted:
24.06.2025
Expiry Date:
08.08.2025
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Job Description:
Join the rapidly-growing Margin Services area and help us to continue to be market leaders, supporting new business opportunities and regulatory change.
As a Margin Services Operations Service Delivery Associate in the Margin Services Operations Service Delivery (OSD) team you will play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms.You will drive strategic initiatives that shape the future of our business, and contribute to the success of our Global Operations.As a member of the OSD team, you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.
Job responsibilities
- Manages incoming and outgoing Client queries related to the end-to-end Margin Services function
- Proactively monitors and maintains Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.
- Utilises available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model
- Partners with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops
- Develops excellent networks of internal Stakeholders across the business
- Contributes to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required
- Supports Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required
- Co-ordinates team activities and prepares materials for Town Halls, Employee Recognition, and strategy working sessions
- Collects and maintains internal resources and documentation on collaboration sites such as SharePoint
- Participates in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes
- Provides reporting, analytical, communications and project support to MS Operations management
Required qualifications, capabilities, and skills
- Strong verbal and written communication skills for clear Executive Messaging
- Effective Client Management skills, and ability to deliver challenging messages
- Excellent attention to detail and accuracy
- Ability to understand complex models within the financial sphere
- Problem-solving and data analysis
- Strong time management skills, and ability to prioritise and work under pressure
- Self-motivated, tenacious and able to work with high degree of independence
Preferred qualifications, capabilities, and skills
- Experience within Collateral or Derivatives
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Margin Services Operations Service Delivery Associate employer: JPMorgan Chase & Co.
Contact Detail:
JPMorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Margin Services Operations Service Delivery Associate
✨Tip Number 1
Familiarise yourself with the Margin Services landscape, especially focusing on Buy-side Derivatives Firms. Understanding the specific challenges and opportunities in this area will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals already working in Margin Services or related fields. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Brush up on your data analysis skills, as this role requires the ability to interpret complex models. Consider taking a short course or using online resources to enhance your analytical capabilities, making you a stronger candidate.
✨Tip Number 4
Prepare to discuss your problem-solving approach in detail. Think of specific examples where you've successfully navigated challenges in client management or operational processes, as these will demonstrate your fit for the role.
We think you need these skills to ace Margin Services Operations Service Delivery Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your communication skills, client management experience, and any background in financial services, particularly in collateral or derivatives.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you for the responsibilities outlined in the job description, such as managing client queries or improving operational processes.
Highlight Relevant Skills: In your application, emphasise your strong verbal and written communication skills, attention to detail, and problem-solving abilities. Use concrete examples to demonstrate how you've successfully managed client relationships or contributed to team projects in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at JPMorgan Chase & Co.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Margin Services Operations Service Delivery Associate. Familiarise yourself with the end-to-end Margin Services function and be ready to discuss how your skills align with the job requirements.
✨Showcase Communication Skills
Since strong verbal and written communication skills are crucial for this role, prepare examples that demonstrate your ability to convey complex information clearly. Think about times when you've had to deliver challenging messages or manage client expectations.
✨Highlight Problem-Solving Abilities
Be prepared to discuss specific instances where you've successfully solved problems or improved processes. Use data analysis to back up your claims and show how your contributions have added value in previous roles.
✨Demonstrate Team Collaboration
This position requires working closely with various stakeholders. Share experiences where you've collaborated effectively across teams or regions, and emphasise your ability to build strong internal networks to enhance client service.
