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For Companies At a Glance
- Tasks: Assist customers, manage tills, and maintain store presentation.
- Company: Dunelm is a leading homeware retailer focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Why this job: Join a vibrant team and make a real impact on customer experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork spirit.
- Other info: Must be available for at least one evening and weekend shift.
Overview
Pay –
16-17 – £* per hour.
18+ – £* per hour.
Your local store is looking for *hrs per week Sales Assistant.
Every visit to our store is a chance to make someone’s day – and you’ll be right there to make sure it happens, from the first hello to the final thank you.
Our Sales Assistants are the foundation of our stores – a brilliant team at the heart of everything we do. With a focus on creating great experiences, they’re the first to lend a helping hand, always ready to offer support and guidance. Whether it’s finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again.
What you’ll be doing
You’ll be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
Whilst your focus may be on one or more of these areas, you’ll be trained in all aspects of customer-facing store life, such as:
- Tills – Offering a friendly and efficient checkout experience. You’ll take the time to check everything’s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition
- Shop Floor – Helping shoppers find exactly what they’re looking for – and maybe even something they didn’t know they needed. You’ll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people
- Hosting – When something isn’t available on the shelves, you’ll step in with confidence, using our iPad systems to place orders for home delivery, making sure no one leaves empty-handed. You’ll also be trained to deliver our fantastic Made to Measure service, helping create bespoke curtains and blinds tailored to each shopper’s needs. And when it comes to styling key areas like our ever-popular bedding displays, you’ll bring inspiration to life – giving customers the chance to feel the fabrics and find the perfect pieces for their home
- Stock & Delivery – A hands-on role that involves some heavy lifting and plenty of variety. While you’ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a backroom job – it’s customer-facing too. You’ll keep displays looking their best, update pricing, and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything’s easy to find, well-presented, and ready to go
What we’ll look for in you
- You are customer obsessed – you put customers first in every interaction
- You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers
- You’ll bring your sociable nature and enthusiasm to a fast-paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us
- You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step
We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
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Stores - Sales Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stores - Sales Assistant
✨Tip Number 1
Familiarise yourself with Dunelm's product range and services. Knowing the ins and outs of what they offer will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as this is crucial for a Sales Assistant role.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires evening and weekend shifts, showing that you're adaptable will make you a more attractive candidate.
✨Tip Number 4
Showcase your teamwork abilities. As a Sales Assistant, you'll be part of a team, so sharing experiences where you've successfully collaborated with others can highlight your suitability for the role.
We think you need these skills to ace Stores - Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you interacted with customers, handled transactions, or worked as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales Assistant role. Mention specific skills that align with the job description, such as your ability to provide excellent customer service and work flexibly across various shifts.
Showcase Your Flexibility: Since the role requires flexibility, be sure to mention your availability in your application. Highlight your willingness to work evenings and weekends, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dunelm
✨Show Your Customer Service Skills
As a Sales Assistant, customer focus is key. Be prepared to share examples of how you've provided excellent service in the past. Highlight any experiences where you went above and beyond to help a customer.
✨Demonstrate Team Spirit
Dunelm values supportive team players. During the interview, emphasise your ability to work well with others. Share stories that showcase your collaboration skills and how you contribute to a positive work environment.
✨Be Flexible and Adaptable
The role requires flexibility in working hours. Make sure to express your willingness to work evenings and weekends. Discuss any previous roles where you had to adapt to changing schedules or demands.
✨Prepare for Practical Scenarios
You might be asked about handling specific situations, like assisting a customer who can't find a product. Think through potential scenarios and how you would approach them, focusing on problem-solving and customer satisfaction.
