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For Companies At a Glance
- Tasks: Join our Membership Team to process applications and deliver top-notch customer service.
- Company: We're a supportive organisation dedicated to enhancing education and training in London.
- Benefits: Enjoy a competitive salary, friendly team environment, and opportunities for personal growth.
- Why this job: Be the first point of contact, making a real impact while developing your skills in a dynamic setting.
- Qualifications: Customer service experience, strong communication skills, and attention to detail are essential.
- Other info: Ideal for self-motivated individuals who thrive in a collaborative atmosphere.
The predicted salary is between 24000 - 42000 £ per year.
Membership Executive
£33k
What you will be doing
This is a significant role within the Membership Team focusing on membership application processing and providing excellent customer service. Reporting into the Membership & Registration Manager you will be joining a friendly membership team who support each other to achieve the companies goals.
Membership Application Processing
- Process Experience Route\’ membership applications.
- Liaise with assessors to review applications and update CRM.
- Proactively follow up with applications that are awaiting information.
- Process Qualification Assessment applications.
- Issue qualification assessment results to applicants and update the CRM.
- Process other membership applications as required.
- Process member reinstatements
- Data checks to ensure records are up-to-date
- Respond to emails.
- Answering the main membership phone line, providing accurate information to enquirers.
About you
- Experienced in providing a high level of customer service and processing data.
- You will be the first point of contact for applicants and members and will be confident in providing guidance and advice via phone and email.
- Highly organised and self-motivated.
- Attention to detail.
- Speak with confidence and professionally
- Team player
- Strong interpersonal and collaboration skills.
Essential Knowledge/Skills
- Experience of working in a customer focused environment, dealing with enquiries with tact and diplomacy
- Ability to work to tight deadlines with good personal organisation and time management skills
- Excellent verbal and written skills
- Excellent attention to detail
- Experience of using membership database and office packages including Excel, Word and MS Outlook, MS Teams.
- Self-motivated, able to work independently and use own initiative.
- Experience of giving accurate advice via telephone and email
Desirable
- Experience of working in a professional membership body
- Experience of working with volunteers and committees
- An understanding of higher and further education qualifications
- Experience working with
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Membership Executive. Job in City of London Education & Training Jobs employer: The Curve Group
Contact Detail:
The Curve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Executive. Job in City of London Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the specific membership application processes relevant to the role. Understanding the nuances of how applications are processed will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries via phone and email. Practising common scenarios can prepare you for the types of questions you might face when interacting with applicants.
✨Tip Number 3
Network with current or former employees of the organisation. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your organisational skills by preparing a personal system for managing tasks and deadlines. Being able to showcase your time management abilities can set you apart from other candidates.
We think you need these skills to ace Membership Executive. Job in City of London Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and data processing. Use specific examples that demonstrate your attention to detail and organisational skills, as these are crucial for the Membership Executive role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your experience in handling membership applications and your ability to provide excellent customer service. Be sure to convey how you can contribute to the team's goals.
Showcase Relevant Skills: Emphasise your proficiency with office packages like Excel and Word, as well as your experience with CRM systems. Highlight any previous roles where you successfully managed enquiries and provided guidance, showcasing your interpersonal skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key attributes for this role.
How to prepare for a job interview at The Curve Group
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate clearly and professionally.
✨Demonstrate Organisational Skills
The job requires a high level of organisation and the ability to manage multiple tasks. Discuss your methods for staying organised, such as using tools or techniques that help you prioritise tasks and meet deadlines effectively.
✨Familiarise Yourself with Membership Databases
As you'll be working with a membership database, it’s beneficial to mention any experience you have with similar systems. If you’ve used CRM software or databases before, be ready to discuss how you navigated them and the impact it had on your work.
✨Prepare for Teamwork Questions
This role is part of a friendly membership team, so expect questions about teamwork and collaboration. Think of examples where you worked well with others, supported colleagues, or contributed to a team goal, showcasing your interpersonal skills.
