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For Companies At a Glance
- Tasks: Lead a diverse team, manage daily operations, and ensure outstanding customer service.
- Company: Join Dr. Martens, a globally recognised brand with over 60 years of heritage and culture.
- Benefits: Enjoy 65% off footwear, 50% off accessories, bonus incentives, and generous holiday allowance.
- Why this job: Be part of a dynamic team that values individuality, growth, and social impact.
- Qualifications: Experience in retail management, strong coaching skills, and a passion for fashion are essential.
- Other info: We celebrate diversity and encourage everyone to bring their authentic selves to work.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The gig for the Assistant Store Manager in our Manchester store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.
Responsibilities
Main duties will include:
- Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping
- Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s
- Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store
- Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop
- Efficient operations and enhancing customer experience
- Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
- Acting as key holder and assume full responsibility for the store in Manager’s absence
Qualifications
Essential requirements are:
- Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
- Experience of coaching, developing and mentoring a retail team (including dealing with performance issues
- Sales oriented and able to drive others to achieve store goals and objectives
- Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs.
- Excellent communication skills.
- Numeracy & literacy skills
- Good I.T skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems
- Back of house administration (e.g. rotas, banking)
- Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.
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Assistant Store Manager - Manchester employer: Dr. Martens
Contact Detail:
Dr. Martens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Manchester
✨Tip Number 1
Familiarise yourself with Dr. Martens' brand values: Be Yourself, Act Courageously, and Show You Care. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the Manchester store's recent performance and customer feedback. Being knowledgeable about specific challenges or successes can help you engage in meaningful conversations during interviews, showcasing your proactive approach.
✨Tip Number 3
Prepare to discuss your experience in coaching and developing teams. Think of specific examples where you've successfully led a team to achieve sales goals or improved customer service, as this aligns closely with the role's responsibilities.
✨Tip Number 4
Network with current or former employees of Dr. Martens, especially those in retail management. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
We think you need these skills to ace Assistant Store Manager - Manchester
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Dr. Martens' history, values, and culture. Highlight your understanding of their core values - Be Yourself, Act Courageously, and Show You Care - in your application to demonstrate alignment with their ethos.
Tailor Your CV: Ensure your CV reflects relevant experience in retail management, particularly in fashion or lifestyle brands. Emphasise your skills in coaching, sales orientation, and team leadership, as these are crucial for the Assistant Store Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your ability to lead a diverse team. Use specific examples from your past experiences to illustrate how you embody the qualities Dr. Martens values, such as integrity and teamwork.
Highlight Your Development Mindset: In your application, mention your commitment to personal growth and development. Discuss how you proactively seek feedback and share best practices, as this aligns with the company's focus on cultivating a great working environment.
How to prepare for a job interview at Dr. Martens
✨Embrace the Brand Values
Before your interview, take some time to understand Dr. Martens' core values: Be Yourself, Act Courageously, and Show You Care. Think of examples from your past experiences that demonstrate how you embody these values, as they are central to the company's culture.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to lead a diverse team. Prepare to discuss your previous leadership experiences, focusing on how you've motivated and developed team members. Highlight any specific instances where your coaching made a difference in team performance.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and resilience. Think about challenges you've faced in retail and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Passion for the Product
Dr. Martens is looking for candidates who are genuinely passionate about their products. Be ready to share what you love about the brand and its heritage. This enthusiasm can set you apart from other candidates and show that you're a good fit for the team.
