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- Tasks: Support a busy team by managing queries and administrative tasks.
- Company: Join Motability Operations, the UK's largest car fleet operator with a strong customer service focus.
- Benefits: Enjoy competitive pay, 28 days leave, and a range of health and wellness perks.
- Why this job: Be part of a purpose-driven company that values empowerment, empathy, and excellence.
- Qualifications: Strong communication skills and experience in a customer-focused environment are essential.
- Other info: Flexible working options and a commitment to inclusivity make this a great workplace.
The predicted salary is between 28800 - 43200 £ per year.
About The Role Responsible for supporting a busy Customer Solutions department in reviewing incoming work, undertaking queries and administrative work as well as overseeing the allocation of cases received into the department and ensuring a fair and consistent level of work across the team. About You Well organised
Customer Focused
Effective Communicator
Minimum criteria:
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do, and our people demonstrate these values:
As a Motability Operations team member, the benefits you can expect are:
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility
Customer Solutions Team Administrator employer: Motability Operations
Contact Detail:
Motability Operations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Team Administrator
✨Tip Number 1
Familiarise yourself with the values of Motability Operations, such as empowerment and empathy. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your experience in managing high volumes of work in customer-focused environments. Be prepared to share specific examples of how you've met KPIs and targets while maintaining excellent customer service.
✨Tip Number 3
Showcase your organisational skills by discussing how you prioritise tasks and manage your time effectively. Consider preparing a brief outline of a typical day in your previous role to illustrate your ability to handle multiple responsibilities.
✨Tip Number 4
Build rapport with potential colleagues or hiring managers by engaging with them on professional platforms like LinkedIn. Share relevant content or insights related to customer service and administration to position yourself as a knowledgeable candidate.
We think you need these skills to ace Customer Solutions Team Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your exceptional verbal and written communication skills, as well as your experience in managing high volumes of work in a customer-focused environment. Use specific examples to demonstrate how you've met KPIs and targets in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in providing excellent customer service. Mention how your ability to remain calm under pressure and manage multiple tasks makes you a great fit for the Customer Solutions Team Administrator role.
Showcase Relationship Building Skills: Emphasise your relationship-building skills with internal and external partners. Provide examples of how you've inspired trust and fostered strong relationships in past positions, which aligns with the company's values of empowerment and empathy.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents to ensure there are no spelling or grammatical errors. Attention to detail is crucial for this role, so make sure your application reflects that quality.
How to prepare for a job interview at Motability Operations
✨Showcase Your Organisational Skills
As a Customer Solutions Team Administrator, being well-organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, demonstrating your ability to prioritise effectively.
✨Demonstrate Customer Focus
Motability Operations values exceptional customer service. Be ready to discuss specific instances where you went above and beyond for a customer, highlighting your relationship-building skills and how you inspire trust with clients.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider preparing a few questions to ask the interviewer that reflect your interest in the company and the role.
✨Prepare for Pressure Scenarios
The ability to remain calm under pressure is essential. Think of examples where you faced challenging situations and how you handled them. This will show your potential employer that you can manage stress while maintaining high performance.
