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- Tasks: Be the friendly face of our service, helping customers with their queries and managing vehicle movements.
- Company: Join Auxillis, a trusted provider of accident claims and mobility services across the UK.
- Benefits: Enjoy a competitive salary, bonuses, flexible leave, and exclusive discounts through our Benefits App.
- Why this job: Thrive in a fast-paced environment while making a real impact on customer experiences.
- Qualifications: No prior experience needed, just bring your customer service skills and a can-do attitude!
- Other info: Work 42.5 hours a week with opportunities for career growth in a supportive team.
The predicted salary is between 20000 - 30000 £ per year.
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Customer Service Agent
Reference: JUN20252761
Expiry date: 14:40, Thu, 17th Jul 2025
Location: Portsmouth
Benefits: Superb
Salary: £27745.29pa + bonus
Weekly Hours: 42.5 hours / week Monday to Friday, plus weekend work on a rota
We’re here to keep people moving, that’s what we do.
As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers doors – expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis
An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time – from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
Of course, a great basic salary, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to) …
- A fantastic quarterly bonus scheme
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you\’ll have public holidays too, plus an extra day off to celebrate your birthday!
- free life assurance (2 x your salary)
- well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- exclusive colleague-only vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Wagestream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\’re eligible for and can even put you in touch with a financial coach!
With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we\’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Customer Service Agent employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding Auxillis' role in the vehicle rental and accident claims industry will help you speak confidently about how you can contribute to their mission during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role is all about delivering excellent service, be ready to share specific examples of how you've successfully handled customer queries or resolved issues in the past.
✨Tip Number 3
Demonstrate your multitasking abilities. In a fast-paced environment like Auxillis, being able to juggle multiple tasks is crucial. Prepare to discuss situations where you've effectively managed several responsibilities at once.
✨Tip Number 4
Showcase your positive attitude and adaptability. The 'can-do' mindset is essential for this role, so be ready to express how you approach challenges with enthusiasm and flexibility, especially in a busy setting.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to manage multiple tasks, resolve queries, and maintain a positive attitude, as these are key traits for a Customer Service Agent.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions in the past and how you can contribute to Auxillis' award-winning service.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and administration. Since no prior industry experience is required, emphasise your transferable skills and willingness to learn during the induction training.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Auxillis
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to connect with customers is crucial. Prepare examples of past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your capability and confidence in handling customer interactions.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. During the interview, be ready to discuss how you've effectively juggled various responsibilities in previous jobs. Highlight any specific tools or techniques you use to stay organised and efficient.
✨Emphasise a 'Can-Do' Attitude
A positive mindset is essential for this position. Be prepared to share instances where your optimistic approach helped overcome challenges or improved a situation. This will show that you align with the company's values and are ready to contribute positively.
✨Research the Company and Its Values
Understanding Auxillis and its mission will set you apart from other candidates. Familiarise yourself with their services and recent developments. This knowledge will allow you to tailor your responses and demonstrate genuine interest in the company during the interview.
